Manager, Cross Dock

at Conn's HomePlus in Shreveport, Louisiana, United States

Job Description

Cross Dock Manager

Conn’s is publicly owned and offers a comprehensive benefits program including: Medical, Dental & Vision Benefits, Flexible Spending Accounts, Paid Vacation, Basic Life Insurance, 401(k) Retirement Savings Plan, Employee Stock Purchase Plan, Tuition Reimbursement and Employee Discounts.

Position Summary:

The Cross Dock Manager has primary responsibility of product flows for same-day home delivery and is measured by relevant metrics and KPI’s. This leader will provide training and performance feedback while maintaining a safe and productive environment. This role will work in conjunction with the Regional Cross Dock Manager in facilitating strong partnerships with Conn’s showrooms and the 3 rd party delivery providers.


+ Oversees Cross Dock operations, including, but not limited to scheduling of customer deliveries, receiving freight, inventory control, and handling delivery, merchandise, and customer service issues

+ Directly manages all personnel assigned at the cross dock

+ Supports the retail stores in the assigned market with properly handling delivery, merchandise, and customer service issues

+ Acts as a subject matter expert and resource for Distribution associates

+ Participates, as needed, in the onboarding and training of new Distribution personnel

+ Performs any other tasks or special projects as assigned by senior management


+ Minimum of 2 – 4 years prior management experience required, preferably in warehouse and delivery

+ Must have sound decision-making and problem-solving skills

+ Must have excellent customer service and follow-up skills

+ Must be able to work independently and as part of a team

+ Must be able to occasionally position self to maintain/move product throughout the facility and be able to remain in a stationary position for extended period

+ Must be able to constantly work in an open/outdoor warehouse environment

+ Ability to travel up to 10%

+ Previous experience operating a Conn’s Cross Dock is preferred

+ Undergraduate degree is preferred

+ High school diploma or GED is required

Conn’s HomePlus is an equal opportunity employer.

Conn’s HomePlus (NASDAQ: CONN) is a specialty retailer of home goods, including furniture, appliances and consumer electronics, with a mission to elevate home life to home love . With more than 150 stores across 15 states and online at , our over 4,500 employees strive to help all customers create a home they love through access to high-quality products, next-day delivery and personalized financing, including flexible, in-house credit options. Additional information can be found by visiting our investor relations website (\ga=2.12506420.1054910772.1643205073-669518832.1639583917&\gac=1.139066290.1643219777.0bd0d6689be31e38a713b79910f725b0) and social channels (@connshomeplus on Twitter, Instagram, Facebook and LinkedIn).


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Job Posting: JC222468961

Posted On: Aug 31, 2022

Updated On: Nov 08, 2022