at Conn's HomePlus in Shreveport, Louisiana, United States
Cross Dock Manager
Conn’s is publicly owned and offers a comprehensive benefits program including: Medical, Dental & Vision Benefits, Flexible Spending Accounts, Paid Vacation, Basic Life Insurance, 401(k) Retirement Savings Plan, Employee Stock Purchase Plan, Tuition Reimbursement and Employee Discounts.
The Cross Dock Manager has primary responsibility of product flows for same-day home delivery and is measured by relevant metrics and KPI’s. This leader will provide training and performance feedback while maintaining a safe and productive environment. This role will work in conjunction with the Regional Cross Dock Manager in facilitating strong partnerships with Conn’s showrooms and the 3 rd party delivery providers.
+ Oversees Cross Dock operations, including, but not limited to scheduling of customer deliveries, receiving freight, inventory control, and handling delivery, merchandise, and customer service issues
+ Directly manages all personnel assigned at the cross dock
+ Supports the retail stores in the assigned market with properly handling delivery, merchandise, and customer service issues
+ Acts as a subject matter expert and resource for Distribution associates
+ Participates, as needed, in the onboarding and training of new Distribution personnel
+ Performs any other tasks or special projects as assigned by senior management
+ Minimum of 2 – 4 years prior management experience required, preferably in warehouse and delivery
+ Must have sound decision-making and problem-solving skills
+ Must have excellent customer service and follow-up skills
+ Must be able to work independently and as part of a team
+ Must be able to occasionally position self to maintain/move product throughout the facility and be able to remain in a stationary position for extended period
+ Must be able to constantly work in an open/outdoor warehouse environment
+ Ability to travel up to 10%
+ Previous experience operating a Conn’s Cross Dock is preferred
+ Undergraduate degree is preferred
+ High school diploma or GED is required
Conn’s HomePlus is an equal opportunity employer.
Conn’s HomePlus (NASDAQ: CONN) is a specialty retailer of home goods, including furniture, appliances and consumer electronics, with a mission to elevate home life to home love . With more than 150 stores across 15 states and online at Conns.com , our over 4,500 employees strive to help all customers create a home they love through access to high-quality products, next-day delivery and personalized financing, including flexible, in-house credit options. Additional information can be found by visiting our investor relations website (https://ir.conns.com/?\ga=2.12506420.1054910772.1643205073-669518832.1639583917&\gac=1.139066290.1643219777.0bd0d6689be31e38a713b79910f725b0) and social channels (@connshomeplus on Twitter, Instagram, Facebook and LinkedIn).