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Help Desk Technician I

at Garver in Rogers, Arkansas, United States

Job Description

Help Desk Technician I
Location: Rogers, Arkansas

Garver's Information Technology department is hiring aHelp Desk Technician Iin Rogers, Arkansas.Typical responsibilities include to identify, manage, escalate, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action. This individual may also assist and travel to other Garver offices as necessary.

Grow With Us
Garver offers its employees programs such as company-paid professional memberships, company support for industry licenses and continuing education opportunities that foster a progressive atmosphere. Garver provides the tools, resources, and environment to develop leaders, stimulate ideas, and accomplish projects. By offering highly competitive salary packages, attractive benefits, and a comprehensive wellness program; Garver walks the talk when it comes to work-life balance.

Key Responsibilities:
Support for basic customer issues such as solving end user software, hardware, and other desktop problems.
Working help desk tickets.
Equipment shipping, receiving and inventory management.
Educational / Professional Experience & Abilities
1-3 years of professional help desk or related experience
High School Diploma or equivalent
Ability to multi-task in an efficient manner in a fast-paced environment.
Experience with Microsoft Office and Teams applications
Ability to work well with end-users.
Ability to lift 40 lbs.
Ability to collaborate and work well with team members
Customer service oriented
Ability to travel to other Garver offices as needed.
Preferred Skills
3+ years of networking experience (LAN, WAN, Wireless)
3+ years working with network switches and routers
Microsoft Active Directory experience
Microsoft Office 365 support experience
A+ certified
Network+ certified
Microsoft Teams VoIP and app support

 

Garver offers its employees programs such as company-paid professional memberships, company support for industry licenses and continuing education opportunities that foster a progressive atmosphere. Garver provides the tools, resources, and environment to develop leaders, stimulate ideas, and accomplish projects. By offering highly competitive salary packages, attractive benefits, and a comprehensive wellness program; Garver walks the talk when it comes to work-life balance.

Founded in 1919, Garver is an employee-owned multi-disciplined engineering, planning, architectural, and environmental services firm with more than 1,000 employees across the United States. Offering a wide range of services focused on aviation, construction, facilities design, federal, survey, transportation, water, and wastewater, Garver sits in the top 125 of the Engineering News-Record's prestigious Top 500 Design Firms list and is consistently recognized as a best firm to work for. Learn more at GarverUSA.com.

Garver is committed to providing equal employment opportunities to all applicants and employees. Our employment practices are based upon an individual's capabilities and qualifications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by law.

#LI-CP1

Garver, LLC is an affirmative action employer and does not discriminate on the basis of race, sex, color, age, national origin, veterans, religion or disability, in programs, activities, hiring and employment and complies with all civil rights provisions.Complaints of alleged discrimination or if you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Tatiana Herrington, Director of Human Resources, TBHerrington@GarverUSA.com, (501) 537-3256.

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Job Posting: 3520032

Posted On: Aug 30, 2022

Updated On: Sep 29, 2022