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Advanced Technical Service Team Lead

at Manpower Group in Rogers, Arkansas, United States

Job Description

The Advanced Technology Service Lead works within designated Service Advantage Partner locations as the lead on-site Service Technician. Supervises day-to-day operations and staff and of Partner Site. Services and repairs a variety of Partner sold equipment at customer locations.

JOB DUTIES AND RESPONSIBILITIES

+ Provides front-line servicing and repair of a core set of highly complex bot and workstation products.

+ Manages total efficiency of on-site team-s labor to partner SLA-s and metrics achieving established goals by the contract.

+ Maintains efficient workflow by holding on-site team reports accountable for quality and efficiency of their work.

+ Clearly communicates job expectations/consequences of employees by training, cross-training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.

+ Responsible for maintaining automated systems and software-based control systems, electrical and electronic principles.

+ Utilize hands-on support with electro-mechanical aptitude and a familiarity with Linux and command line to support Partner products.

+ Provides Partner level direct communications and interaction to support Service Advantage deal while adhering to established processes.

+ Provides and supports knowledge transfer, coaching, and optimization to the ATS Specialist Role.

+ As the ATS Lead, provides 2nd level technical support to other technicians.

+ Supports the Service Advantage New Partner Site Activation Process as required.

+ Required to performs other duties related to Partner Support as assigned.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee’s race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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Job Posting: JC221003745

Posted On: Aug 12, 2022

Updated On: Sep 11, 2022