Clinical Innovation and Customer Experience Manager

at Accenture in Bentonville, Arkansas, United States

Job Description

Clinical Innovation & Customer Experience manager will be responsible for Design and implement business changes that drive industry specific, function and digital operating model transformation, focusing on task relating to people and process. Individual capable of delivering data driven consulting programs in the Clinical Innovation and Customer Experience space for a health organization.

Responsibilities include:

+ An ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impactful manner.

+ Experience eliciting high-level Clinical and Customer Experience business needs and creating detailed requirements and other documentation, such as business cases, op-model matrices, work-flow diagrams and use-cases.

+ Strong interpersonal, team building, organizational and motivational skills.

+ Experience working through organizational change, with a demonstrated track record of continuing responsibilities, creativity and innovation, including evidence of solution design.

+ An awareness of key methodologies, approaches and market trends in the industry.

+ Leads flawless delivery of consulting projects. Excels at project delivery discipline, bringing rigor and attention to detail to deliver projects on time and on budget

+ Manages and produces impeccable project deliverables creating real client value to every client on every project such as, but not limited to operating models, project plans, process maps, implementation plans, roadmaps, prioritization matrices, capability assessments, data-driven analysis, and process improvements

+ Manages client relationships during project delivery and cultivates relationships pre/post-delivery

+ Uses a data-driven approach identifying and delivering client value/opportunities within the Clinical Innovation and Customer Experience journeys

+ Acts independently to determine methods and procedures on new assignments to manage scope in accordance with the project contract objectives, timeline, budget, terms, and deliverables

+ Develop, coach, and mentor practice resources to drive growth and career progression

+ Supports business development of sales strategies, with existing and new clients, through the development of sales/offering materials, responses to RFPs (request for proposal), etc.

+ Basic Requirements:

+ Bachelor’s Degree

+ Minimum of four years experience in healthcare retail

+ Minimum of four years experience in client delivery

+ Minimum of four years experience in Program Management & Delivery

+ Preferred Requirements:

+ Previous Consulting experience that includes delivery on team-based projects

+ Fluency with Microsoft Office (excel, word, PowerPoint)

+ Experience responding to RFPs

+ Data visualization software skills, such as: Microsoft PowerBI, Tableau

+ Experience creating business cases and business requirements

+ Experience analyzing large, disparate data sets to identify value opportunities

+ Experience in Pharmacy and clinic

+ Specialty Services (vision, dental)

+ Some sales exp would be nice (ability to generate a portfolio of work)

+ Fluency with Experience Design

+ Comfort in working with business, analytical ,and technical stakeholders

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $152,700 – $190,000 and information on benefits offered is here.

COVID-19 update:

The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.

Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.

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Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (

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Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement (\_acnmedia/Careers/PDF-9/Accenture-Annual-Policy-Statement-Regarding-EEO-2018-Applicant.pdf) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email ( or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with the Company’s legal duty to furnish informat

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Job Posting: JC219985828

Posted On: Jul 31, 2022

Updated On: Sep 10, 2022