Assistant Manager - 5222 Bentonville

at Goodwill (Rogers) in Bentonville, Arkansas, United States

Job Description

Job Description


Responsible for the operation of the store in the Manager's absence including maintaining the store

and employees, handling banking, customer/donor inquiries and complaints. To assist the store

manager with the day-to-day store operations and store performance to meet or exceed budget while

operating in compliance with company standards, policies and procedures.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE)

culture, Values, and Mission in everything you do and every interaction you have with co-workers,

clients, customers and management.


  1. Supervises staff, giving them oral and written communications regarding work performance as

necessary. May assist with interviewing applicants and conducting workplace orientations for new

hires as needed. Ensures that all personnel files are maintained in a secure manner.

  1. Ensures proper customer service to all donors and customers. Assists in developing additional

donors for the store.

  1. Motivates employees to reach production guidelines.
  2. Monitors and controls the receiving, pricing, displaying and selling of store merchandise within price

ranges established by Goodwill management. Adequately stocks and maintains interior and exterior of

the store in an attractive manner.

  1. Balances cash register receipts, prepares daily bank deposits and maintains records of store

transactions for each business day as scheduled.

  1. Uses cash register to total sales, accepts payments and authorizes voids, returns, exchanges and

credit for merchandise.

  1. Ensures the proper rotation of all store merchandise.
  2. Manages store's loss control by watching customers and employees and reporting suspicious

activity to the Loss Prevention Director. Ensures that items are not given away without authorization.

  1. Initiates and completes personnel and payroll records in a timely manner as well as other paperwork

required in the day-to-day operations of the store, in the absence of the store manager.

  1. Ensures a clean and safe environment in the store, processing area and/or donation center by

practicing good housekeeping practices or delegating those tasks to store employees.

  1. Ensures that correct sales reports are submitted on a daily basis, as directed by the manager.
  2. Keeps employees' daily attendance records and forwards employees' requests for absences and

vacations to the VP of Donated Goods, in the absence of the manager.

  1. Ensures the store is open and operational during designated hours of operation.
  2. Observes safety procedures and personnel policies and ensures compliance by employees, community service workers, volunteers and trainees.
  1. Acts as a positive role model for employees, trainees and customers in all respects of professional development.
  1. Perform any other related duties as required or assigned.
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Job Posting: 3476539

Posted On: Jul 27, 2022

Updated On: Aug 27, 2022