Field Service Technician

at Scantron in Little Rock, Arkansas, United States

Job Description

BUILD your career with a global, diversified company that provides market leading technology services to help clients achieve their goals.

LIVE your passion through a culture that actively supports community involvement and embraces a “whole person” company benefits philosophy including a compensation package designed for your total well-being. We are the iconic brand in assessment and technology services. We are Scantron professionals. Scantron is a global, diversified company that provides market leading technology services to help business owners and professionals achieve their goals. For more than four decades, the Scantron brand has been recognized as the tr usted source for technology services and managed print solutions. Scantron is headquartered in Eagan, MN, with offices in Omaha, NE . Rewards · Take charge of your future with our generous 401K savings plan with company match, which is vested from day one. · Participate in our company wide well-being program that also serves to lower your annual health insurance premiums. · Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250. · We offer work-life flexibility, meeting personal obligations along with professional success. JOB SUMMARY Our Field Service Technicians apply technical knowledge and experience to solve customer problems. You will install, troubleshoot, diagnose and make repairs to various aspects of our client’s network infrastructure including data communications equipment, servers, PCs, operating systems, printers and other electro- mechanical devices. KEY DUTIES/RESPONSIBILITIES

+ Be self-motivated and able to work effectively under minimal supervision in the field.

+ Travel to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware (PC terminals, printers, data communication equipment) in accordance with each customer’s service agreements.

+ Manages preventative maintenance schedule in a timely and efficient manner.

+ Assist other territories and technicians as needed which may include travel to other metropolitan areas.

+ Takes ownership of meeting customers’ business needs.

+ Coordinates activities and seeks assistance from technical support when appropriate.

+ Provides updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, use of wireless call processing system, or in-person communication.

+ Manages parts inventory in accordance with established guidelines. Keeps all paperwork relating to inventory and parts management up to date.

+ Submits required paperwork in a timely, efficient, and complete manner.

+ May be asked to train new technicians in an on-the-job manner.

+ Attends training in Headquarters and/or outside schools to keep abreast of new technology and hardware product developments.


+ Associates degree (AA) or equivalent from two-year college or technical school preferred.


+ Two or more years related experience and/or training.


+ Must be able to lift, push, and pull up to 50 lbs.

Scantron is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Director – Talent Acquisition, Wendy Hinson at 919 657-6903.

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Job Posting: JC219231513

Posted On: Jul 22, 2022

Updated On: Feb 03, 2023

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