Menu

Operations Supervisor

at Fidelity Information Services in Little Rock, Arkansas, United States

Job Description

Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : Bachelor's Degree
Travel Percentage : 0%

Job Description
We are FIS. Every time someone shops online, uses a bank or trades a stock, we help make it happen. Our technology powers the world's economy, and as part of our team, your influence can span the globe. We believe in building inclusive teams where everyone's views count. Together, our collective diversity, skills and talents empower us to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and changing the future of FinTech, we have one question: Are you FIS?

What you'll be doing:
Manages the processing environment to protect production systems critical to the success of the business.
Delivers an operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets.
Develops and recommends tactical and strategic plans for processing operations.
Selects, trains, develops and leads an efficient and effective processing team.
Identifies and recommends cost-saving and continuous improvement initiatives within the processing area.
Ensures all backup and recovery and disaster recovery processes will meet or exceed business requirements.
Develops and implements team standards and procedures that support departmental standards and procedures.
Develops and executes project plans, budgets and schedules for documentation of work and results.
Other related duties assigned as needed.

What you bring:
Bachelor's degree or the equivalent combination of education, training, or work experience.
Knowledge of all processing phases, activities, and controls
Proficiency in client communication and escalation management
Knowledge of project management methods and techniques
Proficiency to effectively supervise, lead and manage staff members
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
Excellent problem solving, team and time management skills managing multiple deadlines for self and others
Proficiency in evaluating the performance capabilities of subordinates as well as counsel subordinates in development and/or corrective discipline
Proficiency in making projections of future expenses based on analysis of cost effectiveness of past expenditures

What we offer you:
We will support your growth and development both personally and professionally. Here's what we can offer:
Access to educational opportunities that can advance your career.
Projects that tackle the most challenging issues in financial services and technology.
The time and resources you need to give back to your community.
An inclusive work environment built on collaboration, flexibility and respect.
A competitive salary and comprehensive benefits package.
.
Vaccination Requirements

Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law... For full info follow application link.

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf 

For positions located in the US, the conditions below apply.

If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Copy Link

Job Posting: 3448353

Posted On: Jul 04, 2022

Updated On: Aug 03, 2022