at General Dynamics Information Technology in Fort Smith, Arkansas, United States
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: NACI (T1)
Job Family: Software Engineering
GDIT is seeking a full-time Senior ServiceNow Developer to be an important part of our existing development team. The environment is in the cloud, and we are actively using modules within the ITSM, ITBM, ITOM & SecOps suites. This position can be 100% remote and has no anticipated end date. This role is part of a 200+ person team supporting CMS’s HIGLAS Hosting, Operations & Maintenance (HOM) program. The ServiceNow team consists of 9-12+ teammates. The customer has a strong appetite for innovation, automation and leveraging much of the ServiceNow platform. If you have strong technical skills and a natural desire to learn, then this position and team may be a good fit for you.
+ Serve as key ServiceNow application developer responsible for implementing using best practices as pertains to workflow, integration, configuration, customization, automation, access controls, Service Catalog, etc.
+ Ensure overall systems availability via good design/best practices, thorough testing, promotion discipline and responsiveness in root cause analysis.
+ Partner with leadership to maintain and drive towards an aggressive platform roadmap.
+ Demo platform capabilities to shape what is possible/recommended, not simply taking orders; rapidly prototype new solutions.
+ Interact with platform stakeholders and translate their business requirements into actionable development tasks, as a complement to our business analyst.
+ Reliably estimate relative work effort for various requests for self/team to enable prioritization.
+ Prepare and execute unit test cases and test scripts; support user acceptance testing.
+ Proactively stay on top of new capabilities in the platform and educate team members and customers.
+ Proactively maintain related operational documentation and SOPs to reduce support risk & inefficiency.
+ Ensure your work is retained and reconciled with ongoing environment cloning, patching and upgrades.
+ Participate in a rotating on-call schedule for emergencies. Likely once every 4-6 weeks.
+ Accountability to own and deliver the work assigned to you according to the timeline.
+ Highly effective teamwork and collaboration skills in a matrixed organization
+ Strong analytical and organizational skills
+ Attention to detail; a high bar for quality results
+ Ability to juggle multiple tasks in parallel with an awareness for evolving prioritization
+ Strong written, listening, and verbal communication skills regardless of audience.
+ Must physically reside in the US during the contract, and for at least 3 of 5 years immediately beforehand. This will enable the resource to acquire and maintain a Public Trust clearance.
+ Other duties as assigned.
Required Qualifications and Experience:
+ Solid developer experience independent of the ServiceNow platform, with strong analytical and problem-solving skills.
+ Solid skills using the ServiceNow platform: perform advanced customizations including business rules, UI policies, client scripts, script includes, UI actions, UI pages, UI macros, workflow, Flow Designer, Integration Hub, reporting, database views, Performance Analytics, ATF, etc.
+ Candidate must be a US Citizen or Green Card holder to be considered for this position.
Preferred Qualifications and Experience:
+ Certified Application Developer (CAD) on a recent SN platform release and a minimum of four (4) years’ experience as a primary ServiceNow developer on a mature installation.
+ Certified Implementation Specialist (CIS) on a recent SN platform release and/or a minimum of two (2) years’ experience as a primary ServiceNow implementer on a mature installation.
+ Certified Application Specialist (CAS) on a recent SN platform release and/or a minimum of one (1) year experience implementing and enhancing Performance Analytics.
+ Self-motivated to keep learning more about the ServiceNow platform, capabilities and best practices and apply/share them with teammates
+ ITIL Foundations Certification (v4 or higher).
+ Experience working on project teams that leverage Agile/Scrum.
+ A command of relational database concepts.
COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.