at Arkansas Government Job in Jonesboro, Arkansas, United States

Job Description


Date: Jul 21, 2022

Req ID: 20297


Jonesboro, AR, US, 72404


Anticipated Starting Salary: $40,339.94

Position Number: 22110129

County: Craighead

Posting End Date: 7/23/2022

Anticipated Starting Salary: $40,339.94


The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Class Code: M024C

Grade: GS07


Salary Range: $40,340.00 – $58,493.00


The Residential Services Manager is responsible for directing the operations of various support service programs in a state-operated facility. This position is governed by federal and state law and agency/institution policy.


Provides administrative direction to subordinate staff by developing and establishing short and long term program goals and objectives, administering and evaluating project assignments, and providing interpretation of policies and law in the absence of precedents, to resolve issues and achieve implementation of project goals and objectives. Develops and monitors programs and services implemented by support services to ensure compliance with federal regulations. Develops and interprets policies and regulations to meet program needs and objectives. Conducts investigation of complaints and allegations of abuse and/or neglect, reviews center administrative problems, and prepares a report of recommended action to superintendent. Reviews and monitors classrooms, living units, and records to assure compliance with state and federal regulations. Develops and monitors staff, material, and equipment needs for programs managed to contribute to the formulation and justification of budgetary requests. Represents the agency at community and group meetings, hearings, and seminars. Provides technical assistance to support staff and parents regarding agency operations and programs. Serves as acting agency/institution head in the absence of the agency/institution head. Performs other duties as assigned.



Knowledge, Skills and Abilities

Knowledge of supervisory practices and procedures. Knowledge of state and federal laws and regulations governing related social service programs. Knowledge of the principles and practices of organizational management. Ability to assess impact and effectiveness of programs and services and recommend remedial action. Ability to conduct on-site inspections to determine compliance with applicable state and federal laws, rules, regulations, and guidelines. Ability to interpret state and federal laws, rules, regulations, and guidelines governing programs and services. Ability to collect and analyze information and submit findings in a written narrative report.

Minimum Qualifications

The formal education equivalent of a bachelor’s degree in social work, psychology, sociology, or a related field; plus three years of experience in social service programs. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.



The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Nearest Major Market: Jonesboro

Copy Link

Job Posting: JC216859019

Posted On: Jun 23, 2022

Updated On: Jul 27, 2022