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UX Research Operations

at Cardinal Health in

Job Description

The Cardinal Health Pharma ecommerce team is looking for a UX Research Operations Specialist to help us take our ecommerce platform to the future and beyond\. We are looking for a passionate team player who will be part of a massive digital transformation effort\. This role will develop, maintain, and optimize processes that enable research activities and knowledge share\. Set user research in motion through people, tools, and strategies\. Supports researchers in planning, conducting, and applying quality user research\. Manages UX research knowledgebase\. This position would serve as a liaison bridge between all UX Product Teams, extended external research teams/initiatives, Sales teams, and Cardinal Health’s customer base\.

Participant management\. Support the strategy for participant management and panel health \(develop new recruiting channels, mechanisms, and best practices; track panel composition and recommend strategic recruits based on upcoming projects or gaps identified\)\.

+ Facilitate increasing demand for coordinating and scheduling customer research sessions\.
+ Consistently research and explore ways to recruit participants\.
+ Maintain the database of research participants\.

Governance\. Research Ops supports research that is safe, legal, and ethical by creating processes and guidelines for consent, privacy, and asset/information storage

+ Ensuring research ethics are understood and upheld by individual researchers across studies\.
+ Consult with legal and compliance on incentives and honorariums\.

Knowledge management\. Helps manage the processes and platforms for collecting, interpreting, and sharing research insights\.

+ Managing user\-research insights and making data accessible throughout the team and the organization\.

- Label interview notes for documentation in collaboration with researchers\.
- Maintain the database of research data, tracking and ensuring consistent keywords\.
+ Participate in research sessions by fielding observers’ comments/questions during sessions , assisting the moderator in “controlling the room\.”
+ Take notes during sessions to help speed up analysis and database documentation\.
+ Serve as a liaison with data and analytics teams on access to voice of customer, analytics reports as it relates to UX research\.

Tools\. Supports the strategic procurement and management of tools and platforms to increase efficiencies and scale research\.

+ Research and advocate new research tools as needed\.
+ Serve as a liaison with vendors\.

Competency\. Enabling and educating others to perform research through guides, templates, training, and onboarding\.

+ Standardizing research methods and supporting documentation \(e\.g\., scripts, templates, and consent forms\) to save time and enable consistent application across teams\.

Communication and advocacy\. Research Ops plays a role in sharing, socializing, and evangelizing the value of user research throughout the organization\.

+ Socializing success stories and ensuring that the overall impact of user research is known\.
+ Understanding Pharma’s Sales org structures\. Establish and grow relationships with sales associates who manage the customer relationships\.
+ Educate teams and stakeholders on UX research methods and value\.
+ Point to and provide research artifacts that should inform projects and products\.
+ Create case studies that showcase the impact of research on business metrics\.

Qualifications:

+ Bachelor’s degree or higher degree in HCI, UX research, cognitive science or other project management disciplines preferred
+ Travel when needed \(~10%\) in the future
+ Proven skills with evangelizing and presenting human centric design and recruiting participants
+ Have an understanding of human centric design principles and are passionate about user experiences
+ Have worked in an agile or iterative work setting
+ Understanding of logistics and time\-management

Bonus Points for:

+ Experience planning and conducting research using various methodologies, as well as analyzing, and communicating user research findings and insights
+ Design\-thinking badge or coaching certification
+ UX, UI or writing capability and portfolio to showcase

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background\. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day\. Cardinal Health is an Equal Opportunity/Affirmative Action employer\. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law\.

To read and review this privacy notice click here \(https://www\.cardinalhealth\.com/content/dam/corp/email/documents/corp/cardinal\-health\-online\-application\-privacy\-policy\.pdf\)

Cardinal Health is an Equal Opportunity/Affirmative Action employer\. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status\.

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Job Posting: JC216648265

Posted On: Jun 19, 2022

Updated On: Jul 28, 2022