Analyst, Internal Operations

at Randstad US in Little Rock, Arkansas, United States

Job Description

Position Summary

The Billing & A/R Analyst, Internal Operations , is a key role in supporting the financial growth and industry reputation for a global leader in talent acquisition strategies. The Analyst is responsible for the accurate and timely processing of monthly billing for RPO clients in Canada and the US, as well as partnering with the Corporate Accounts Receivable team for DSO management.


+ Support internal and external customers on process education, system issues and automation

+ Publish frequent communications on internal deadlines, requirements and past due statuses

+ Collaborate with Finance and Accounting departments during corporate processing deadlines to ensure all revenue booked in current period

+ Research and resolve billing system production issues

+ Reconcile data discrepancies originating from applicant tracking systems, manual trackers, and procurement tools

+ Assist with the review of current business processes and work with management to recommend and implement process improvements

+ Develop detailed process documentation such as standard operating procedures, process flows and communication templates

+ Provide insights and recommendations on development and maintenance of billing metrics (KPIs)

+ Track, analyze and communicate overall progress against performance targets and compliance requirements

+ Conduct routine audits and manage customer account reconciliations as needed

+ Assist Accounts Receivable with collection communications, purchase order updates and issue escalations

+ Manage setup of new customer billing requirements

+ Assist in reporting on issues related to purchase order fulfillment, credit limits and bad debt charges

+ Monitor invoice generation and review large transactions for accuracy

+ Build, maintain and grow strong internal partnerships

Basic Qualifications

+ Bachelor’s Degree or 4+ years of equivalent work experience required

+ 2+ years of experience in billing and/or accounts receivable

+ Advanced Excel or Google Sheets experience

Preferred Qualifications

+ Educational background in business, finance, accounting, computer science or math preferred

+ Preferred experience in Staffing or a Service Industry

+ Experience interfacing with other teams and customers, providing positive customer experience, working through conflict or complex matters

+ Reporting and data analytics experience is a plus

+ Familiarity with databases, SQL and ETL processes

+ RPA software tool experience a plus (e.g., Automation Anywhere, Blue Prism, UiPath, etc.)


+ Customer focused with a sense of urgency for problem resolution

+ Ability to work in a fast paced, deadline driven environment

+ Strong organizational, analytical & problem solving abilities

+ Ability to recognize gaps in current processes and recommend solutions

+ Excellent written and verbal communication skills: able to effectively communicate technical details to a non-technical audience (i.e. users, vendors, management, colleagues) as well as produce clear and concise written documentation

+ Ability to collaborate across multiple business functions and departments to promote a one team approach

What’s in it for you:

+ Largest global staffing leader

+ Competitive salary + bonus

+ Excellent benefits package – medical, dental, vision

+ Generous PTO policy earned from day one

+ Education and professional development

+ Rapid career growth

+ Retirement savings and security

+ Employee stock purchase plan

+ Paid parental leave

+ Short and long term disability

+ Employee assistance program and health advocacy

+ Health and dependent care flexible spending account

+ Metlife auto and home insurance

+ Metlife legal plan

+ Referral reward program

+ Exclusive discounts and programs with dozens of nationwide vendors and retailers

For certain positions, Covid-19 vaccination and/or testing may be required by Randstad’s client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.

At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards . Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact .

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Job Posting: JC215609648

Posted On: Jun 08, 2022

Updated On: Jul 20, 2022