at Humana in Shreveport, Louisiana, United States
Lead Digital Product Manager – Pharmacy
As the Lead Digital Pharmacy Product Manager (LDPM), you will be the key digital product lead that will vision, plan & deliver a roadmap of Digital Capabilities to transform our digital specialty pharmacy experiences. In this role you will collaborate closely with business stakeholders, designers, engineers, analysts, and other cross-functional team members within the organization to ensure that our products amaze and delight our users.
+ Develop the vision and roadmap, for existing and new digital products or multiple feature sets, including functionality, performance, results criteria, evolution, and lifecycle
+ Assess the business and consumer impact of various options and effectively balance tradeoffs between business/customer needs, technology requirements, costs, and time and budget, to deliver compelling solutions
+ Structure and lead meetings, clearly communicate expectations, and ensure that stakeholders are adequately updated on progress and milestones
+ Establishing success measures/product/feature KPIs and OKRs, and regularly monitors and adjusts execution strategy to achieve.
+ Proven ability to lead cross-functional teams through influence versus direct management; excellent interpersonal skills.
+ Maintain a deep understanding of the needs and goals of consumers and business to develop requirements, data and features needed to deliver on a best-in-class digital experience.
+ Provide input to the broader, and other, related, Pharmacy business operations and technology roadmaps
+ Leverage User Experience Design Thinking and Agile Methodology to deliver and create an intuitive product experience.
+ Collaborate with Design, Engineering, Sales, Product, Legal, and Customer Support to rapidly conceptualize, prototype, market validate, and launch new product ideas and innovations.
+ Develop 9 – 18-month roadmap with the ability to focus on and prioritize key themes. Communicate with customers on an ongoing basis to clearly understand their needs and pain points.
+ Create business cases to be prioritized on the roadmap and collaborate with the engineering, design, marketing, and sales teams to build business cases, requirements/services, and determine the best technical implementation method and schedule.
The Lead Digital Pharmacy Product Manager needs the ability to see the big picture. Then use that ability to set plans and goals for their cross-functional team. The ideal candidate will have the ability to navigate through disruptive technologies, new competitors and fast-changing customer expectations to create a product strategy that is backed by data and consumer needs. The LDPM will also create the strategic plan that is required to execute on the strategic vision.
Value Determination and Prioritization
The Lead Digital Pharmacy Product Manager will have excellent skills at assessing value and understanding feasibility to determine how to sequence the product roadmap. This includes prioritization at multiple altitudes including epic, feature and story roadmaps and backlogs.
Curiosity and Empathy
Curiosity and a human-centered approach will drive the LDPM to find relevant data and turn it into information that can help improve their products. They will be consumer-obsessed and driven to have proven solutions to consumer problems before adding work to the product roadmap.
Digital product managers have an advantage over product managers who oversee physical products. They can track how people use their products and learn what’s working and what isn’t. Digital product managers must become skilled at reading and interpreting these product analytics. Because they must leverage these insights into the ability to improve their products.
Communication is a key skillset needed in the Lead Digital Product Manager role. The LDPM must be able to story-tell both orally and in written form so the audience is clear on the needs, message and importance of the digital work. Demonstrating these skills involves conveying information in a simple, easy to understand manner without losing the core message.
+ Natural leadership instincts with proven ability to innovate and influence
+ 5+ years of product management experience
+ Deep user empathy and strong user experience sensibilities
+ Ability to work well with designers and engineers in an agile environment
+ An entrepreneurial work style, you’re a self-starter
+ Excellent written and verbal communication skills
+ Confident, articulate, and professional speaking abilities (and experience)
+ Empathic listener and persuasive speaker
+ Writing creative or factual
+ Excellent presentation and negotiation skills
+ Ability to facilitate collaborative decision-making in a workshop setting
+ Excellent organization skills
+ An analytical and metrics driven work style
+ Prior experience in pharmacy, health or drug manufacture industries is desirable
+ Digital experience (web, mobile, social and ecommerce) is required
+ Comfort in a fast-paced and dynamic environment
Scheduled Weekly Hours