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Technical Support Specialist

at St. Jude Children's Research Hospital in Memphis, Tennessee, United States

Job Description

The Technical Support Specialist in the Information Services Service Desk provides hardware and software support for local computing resources. Supports local networking resources and requirements. Works with technology staff, clients, collaborators and vendors to identify and analyze needs, investigate solutions, implement and deploy required technologies. Maintains technologies and observes procedures used for management and deployment of systems and software. Works to complete projects as assigned by institutional, departmental or divisional requirements. Functions as an active participant in working with departments, departmental liaisons and the individual clients. Maintain an awareness and understanding of technological advances, vendor product offerings and issues in line with campus requirements. Maintains current knowledge of institutional, departmental and divisional policies and procedures and acts in all duties and responsibilities to comply with these and other required regulations, policies or procedures. Performs other related duties as assigned or directed in order to meet the goals and objectives of the department.

+ High School Diploma/GED required

+ Associate’s Degree strongly preferred

+ Five (5) years of experience in supporting local computing environments required

+ Experience configuring, installing and supporting computers and printers in a networked environment, troubleshooting and desktop end-user support and participation in small scale IT projects also required

+ Three (3) years is acceptable with an Associate’s Degree in a computer related field

+ Certification in A+, Network, Windows or Apple preferred

St. Jude is an Equal Opportunity EmployerNo Search Firms:St. Jude Children’s Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.COVID-19 vaccine:St. Jude Children’s Research Hospital has mandated the COVID-19 vaccine for all employees, excluding those with an approved medical or religious accommodation, as a condition of employment.

WITS Req ID: 48617

Street: 262 Danny Thomas Place

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Job Posting: JC214351746

Posted On: May 23, 2022

Updated On: Jun 14, 2022