Lead Operations Analyst - US Various Locations

at Lumen in MONROE, Louisiana, United States

Job Description

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Responsible for business case financial modeling, benefits forecasting and standardization, reporting automation and creation of executive dashboards via BI Tools. Successful candidate will possess strong analytical, forecasting, and automation skills with expertise in program benefit assessment.

The Main Responsibilities

+ Develops comprehensive business cases that detail the cost / benefit analysis of proposed initiatives to help drive product and program strategy

+ Utilizes data driven forecasting techniques (e.g. linear, seasonal, statistical modeling) to produce benefit forecasts using given variables (e.g. qualitive, quantitative)

+ Creates and maintains business case reporting that identifies forecasted vs. actual performance trends enabling updates to Leadership and our Finance partners

+ Monitors performance trends and acts to quickly identify drivers of underperforming tools and initiatives

+ Supports the development of Statements of Work through cost projection and benefits assessment

+ Develops executive dashboards with simple user interfaces utilizing organizationally approved BI tools

+ Automates executive reporting by creating coding scripts that pull data directly from source systems on scheduled interval

What We Look For in a Candidate

Minimum :

+ Bachelors or Equivalent and 6+ years related experience with Bachelors

+ Extensive experience in benefits forecasting using qualitative techniques, time series analysis, projections, and causal models

+ Experience with data mining, JSON, Oracle, MySQL, AVAYA, RX, Linux and BI Tools

+ Programming skills in HTML, PHP, Javascript, CSS, Python and VBA

+ Possess strong analytical skills with the ability to identify performance drivers and trends

+ Works effectively within tight deadlines and firm schedules

+ Exhibits good business judgement with the ability to overcome obstacles and think strategically to solve business problems


+ Masters or Equivalent

+ 4+ years related experience with Masters

+ Experience in data science

What to Expect Next

Requisition #: 297595

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Copy Link

Job Posting: JC213942442

Posted On: May 19, 2022

Updated On: May 23, 2022