at SitusAMC in Little Rock, Arkansas, United States
AVP, Quality Management, Legacy Compliance
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This role will run the quality & analytics of an engagement or multiple engagements on a day-to-day basis. They will answer the questions of team members with respect to quality checking and may work with managers and training to understand questions/issues that may be arising throughout the course of a review or multiple reviews. This role will perform a data quality review and coordinate with resources within the team to ensure required data checks are performed. In this role, the incumbent will identify trends in the transaction and potential missing data elements. They will be responsible for providing the transaction management group with a high-quality work product so that minimal time is required to be spent on clean-up activities. During the review, this role will send updates to the transaction management team about information items that are causing frequent data errors or changes in review scope. This role may act in a temporary backfill for senior management.
Essential Job Functions:
+ Utilize system reports throughout quality checking process to review compliance failures, data comparison errors, potential input or user error, review patterns, data errors, etc.
+ Filter through reports looking for anomalies and ensuring that the quality checking process is being properly run for the transaction in question
+ Maintain visibility into the status of each deal by ensuring the data validation and data check stages are performed in the correct status in the system
+ Work closely with other peer managers in the team to insure (i) any job specific items are understood, (ii) expectations (quality & timelines) are known, etc.
+ Work closely with the senior management and the production department, primarily through the operations and quality control, to identify reporting goals, expected completion timelines, etc.
+ Answer questions of quality control reviewers working on data clean-up on their projects
+ Work with the Training Department to ensure frequent pain points are being communicated to the staff and incorporated into continuing education and/or new hire training.
+ This role may also elevate, as appropriate, compliance items to the compliance help desk for further investigation
+ Verify, where appropriate, that critical exceptions are correctly applied
+ Remove duplicative exceptions / information and ensure a consistency in the product
+ Identify performance trends and potential enhancements so that such items can be analyzed and potential incorporated into system changes (quality control workflow enhancements, validations, processes, etc.)
+ Identify staff needs or identified issues requiring special training (group or individual) and communicate to senior department leadership
+ Compare seller info vs review information for discrepancies in data or red flags
+ Ensure that the correct decision has been made by the analyst based upon review scope
+ Identify any additional red flags and discrepancies noted during the initial review
+ Ensure applicable reports are generated and necessary corrections made to loan file
+ Provide constructive feedback to analysts to develop and refine their abilities and growth
+ Quality check of loans to promote a better-quality review, provide feedback to analysts and quality deliverables to clients
+ Such other activities as may be assigned by your manager
+ · Demonstrated a high level of fluency in quality control processes and standards applicable to the scope of review being led
+ ·Minimum experience required by rating agencies or internal policies (currently seven (7) years in the mortgage market / secondary market) strongly preferred
+ ·Demonstrated professional behavior including (a) teamwork, (b) positive attitude, © punctuality, (d) dependability, and (e) understanding and adherence to company policies and procedures
+ ·Work habits including (a) ability to multi-task, (b) highly organized, © strong communication (written and oral) skills, and (d) ability to interface successfully with other and offer constructive feedback
+ ·Skillsets including: (a) strong excel skills, (b) excellent PC skills, © high level of proficiency with Microsoft products, (d) demonstrated leadership ability in dealing with internal staff and clients (preferred), (e) strong analytical ability, (f) good judgment, (g) strategic thinking, (h) multidimensional thinking, and (i) detail orientation
+ ·Ability to manage cross-functional tasks and interface with personnel throughout the company
· Office environment with frequent computer, mouse, keyboard use
· Alternating between sitting or standing as needed
· Hearing, talking, reaching, grasping
Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings.
This position is available in all US Remote locations as detailed in SitusAMC’s Telecommuting policy. This position is not available in the following states: AK, CA, CO, CT, HI, MA, WY
SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Remote, RE, USA