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SOFTWARE SUPPORT ANALYST

at Arkansas Government Job in Little Rock, Arkansas, United States

Job Description

SOFTWARE SUPPORT ANALYST

Date: Jun 22, 2022

Req ID: 19200

Location:

Little Rock, AR, US, 72201

Category: DISABILITY DETERMINATION

Anticipated Starting Salary: $51,761.42

Position Number: 22095415

Posting End Date: July 5, 2022

Anticipated Starting Salary: $51,761.42

Preferred Qualification:

+ Microsoft Access & Excel

+ SQL Server knowledge

Job duties will be performed onsite and will consist of providing Help Desk Support, in addition to working on different IT projects.

Position Information

Class Code: D052C

Grade: IT05

FLSA Status: EXEMPT

Salary Range: $51,761.00 – $75,054.00

Summary

The Software Support Analyst is responsible for developing and implementing applications programs/systems, writing maintenance and enhancement programs, and providing technical assistance to staff. This position is governed by state and federal laws and agency/institution policy.

Functions

Designs system by developing general design and system flow charts, formatting screens and reports, establishing data base requirements and file structures, and writing detailed program specifications. Codes, tests, debugs, and documents programs, and implements programs/systems. Participates in evaluating user requests to determine project feasibility and impact on current systems. Writes test scripts, test files, and runs programs to determine if user needs are met. Writes documentation and runs books to assure consistent system usage. Provides technical assistance and/or training to peers, other departmental personnel, and users concerning system usage and development. Researches problems and corrects system errors. Performs other duties as assigned.

Dimensions

Occasional or frequent twenty-four (24) hour on-call duty required.

Knowledge, Skills and Abilities

Knowledge of current computer languages and their respective programming techniques. Knowledge of applicable data processing technical standards, documentation procedures, and testing/debugging techniques. Ability to think through a logical sequence of necessary events, in terms of computer language, to produce a desired end product. Ability to devise or modify procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Ability to develop, implement, maintain, and enhance diverse programs. Ability to prepare project plans and program test scripts.

Minimum Qualifications

The formal education equivalent of a bachelor’s degree in computer science, mathematics, or a related field; plus two years of experience in programming and/or system analysis. OR Completion of technical training in software, data processing, or a related field acquired from a vocational, military, or industrial setting; plus two years of experience in programming and/or systems analysis. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

Contact Information

Tiffany Butler, DDSSA IT Director

Tiffany.G.Butler@ssa.gov

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Nearest Major Market: Little Rock

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Job Posting: JC213395400

Posted On: May 14, 2022

Updated On: Jul 04, 2022