at Travelers in Little Rock, Arkansas, United States
Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
$102,600.00 – $169,400.00
What Is the Opportunity?
Under limited supervision, performs expert programing, configuring, and/or analysis for impactful and visible projects. Develops systems integrations and process automation. Works on projects with a DevOps methodology and provides software solutions to reduce the number of manual steps related to maintaining Infrastructure onsite or in the cloud. Acts as subject matter expert across multiple systems and technologies, leveraging technical and business knowledge to drive the planning and execution of complex initiatives. Provides technical leadership on complex projects.
The position may be based 100% remotely or in one of our offices.
Primary Job Duties & Responsibilities
+ Manages the strategic plans and tactical activities for assigned information systems and business unit systems projects.
+ Acts as subject matter expert across multiple applications, systems and technologies leveraging technical and business knowledge to drive the planning and execution of complex initiatives.
+ Responsibilities include performing complex analysis, expert level design, configuration and programming functions for impactful and visible projects.
+ Evaluates systems specifications regarding customer requirements, transforming specifications into cost-effective, technically correct solutions
+ Design, code, test, debug and document for projects and programs.
+ Assesses the technical viability of projects and objectives.
+ Acts as a technology advocate and independently seeks opportunities where technology can be utilized to improve the business.
+ Builds, maintains, and utilizes partnerships across the enterprise ensuring the best use of resources.
+ Provides technical leadership, fosters a team environment, and provides mentorship and feedback to technical resources.
+ Work with Engineering and Operations teams to automate support and end-user self-service processes via systems integrations and process automation
+ Applies knowledge of current industry trends and techniques to formulate solutions within the context of assigned projects.
+ Ensures project team’s work complies with Travelers standards, processes, and protocols.
+ Other duties as assigned.
+ A bachelor’s degree in Computer Science or a related field, or its equivalent in work experience, and five years of programming/development experience.
Education, Work Experience, & Knowledge
+ 3+ years of experience working in an Agile methodology
+ Working knowledge of Infrastructure technologies such as Network, Database, Server, Storage etc. preferred
+ Implemented Service Oriented Architecture and web services integrations (SOAP, REST)
+ Proven experience implementing web architected, n-tiered enterprise applications
+ Understanding of working with Linux and Windows environments
+ Experience as a technical lead preferred, providing technical direction to project teams
Licensing or Certificates
+ Java certification
+ Microsoft certification.net
Job Specific Technical Skills & Competencies
+ 2+ years working in ServiceNow
+ 5+ years of experience with software development, CI/CD, and source control to deliver automation and configuration management
+ Able to expertly assess, design, develop, configurate and support applications, systems solutions, and interfaces for multiple systems to achieve business and/ or technical requirements.
+ Demonstrates technical mastery for technologies, applications, systems, frameworks, and/or languages and has the ability to influence and/or set technical direction or defect resolution.
+ Fully understands business applications and/or technical system environments in which the system operates.
+ Demonstrates proficiency in business concepts. Demonstrates expert knowledge of applications/systems and concepts.
+ Able to evaluate and leverage pre-existing services and frameworks.
+ Leverages enterprise and industry best practices and standards. Works to ensure component interactions follow and promote design best practices.
+ Communication Skills:
+ Ability to communicate thoughts/designs/ideas in an unambiguous manner and adjusts communication based on audience.
+ Exhibits active and effective communication skills with team members – including active listening and effective written and verbal communication skills.
+ Effectively contributes and communicates with the immediate team.
+ Able to present complex technical concepts to audiences of varying size and level.
+ Business Knowledge & Partnership:
+ Able to develop and leverage business and/or vendor partnerships, consult on business priorities, and optimize value through solution identification aligned with business objectives, goals, and future technology direction.
+ Able to easily communicate in business terms and describe IT capabilities/concepts in ways that the business can understand.
+ Problem Solving & Decision Making:
+ Able to expertly diagnose root causes, solve complex problems, and collaborate effectively with business and technical teams.
+ Able to break a problem down into manageable pieces, evaluate potential risks/alternatives, and implement effective, timely solutions.
+ Carefully evaluates alternative risks and solutions before taking action including escalating situations as appropriate.
+ Demonstrates sound decision making and problem resolution skills.
+ Often consulted by team members for problem resolution and guidance.
+ Has the ability to reach sound decisions quickly.
+ Knows where to obtain information needed to make the appropriate decisions.
+ Optimizes the use of all available resources.
+ Trusted technical advisor.
+ Team Orientation:
+ Able to promote, maintain, and enhance partnerships across the organization to achieve objectives and engage stakeholders.
+ Able to influence project stakeholders and team members.
+ Practices objectivity and openness to others’ views.
+ Able to recognize and support team priorities.
+ Able to set and assign technical goals and priorities for self and team members.
+ Exhibits team leadership.
+ Able to set teams technical direction.
+ Able to provide feedback and/or coaching regarding technical resources.
+ Planning and Project Management:
Environmental / Work Schedules / Other
+ Operates standard office equipment.
+ Requires ex