Shop Manager, Automotive Glass Repair

at Driven Brands in Memphis, Tennessee, United States

Job Description

The Driven Glass Family is hiring customer service maniacs!

People person? Do you enjoy leading a team? Outgoing and positive attitude? We will train you the Auto Glass Now way to oversee a shop. You’ll be accountable for your team’s execution of Auto Glass Now standards for automotive glass replacement and repair. Our employees are successful with all backgrounds and experience levels. Auto Glass Now offers a same day in shop or mobile service experience. The job is similar to automotive service and sales environments.

What Employees Love about Auto Glass Now

+ Annual Shop Manager Conference

+ Weekly salary, monthly sales commission, monthly bonus potential

+ The Tech to President career path; AGN is committed to supporting your career goals. Over 90% of District Managers worked their way up from shop level positions

+ The family environment

+ Benefits: Employee discounts, Paid time off, 401(k) program

+ Employee contests

+ Standard benefits options (medical/dental/vision etc.)

+ Easy to transfer to locations across the country

+ Opportunity to meet new people every day

+ Community involvement

+ Learning new skills

What does a Shop Manager (SM) do?

+ Recruiting, Interviewing, Onboarding

+ Responsible for motivating the team, holding the team accountable, and making personnel decisions

+ Check in with customers before they leave the shop to make sure they had a great experience

+ Ensure crew actively provides excellent customer experience

+ Control inventory: Monitor inventory and returns on a daily basis

+ Place product orders

+ Understand the shop’s financials to drive results and beat budget

+ Conduct quarterly employee evaluations

+ Approve payroll

+ Create crew schedule

+ Support Technicians and Customer Service Representatives with their duties

Good to Know Before You Start!

+ Be prepared for early hours and working approximately 55 hours per week

+ Shop Managers are the first line of defense for customer service

+ Must be adaptive to change

+ Basic computer skills are needed

+ You will walk, stand, bend, stoop, twist, etc. for extended periods of time and perform activities involving holding, grasping, pulling and turning

+ You may need to work in hot/cold weather conditions

+ Always be alert and aware of your surroundings

+ Must be able to lift up to fifty (50) pounds

Requisition ID: 2022-22974

External Company URL:

Street: 3620 Lamar Ave. Memphis

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Job Posting: JC212975100

Posted On: May 09, 2022

Updated On: Jun 27, 2022