at Driven Brands in Memphis, Tennessee, United States
Job Description
The Driven Glass Family is hiring customer service maniacs!
People person? Do you enjoy leading a team? Outgoing and positive attitude? We will train you the Auto Glass Now way to oversee a shop. You’ll be accountable for your team’s execution of Auto Glass Now standards for automotive glass replacement and repair. Our employees are successful with all backgrounds and experience levels. Auto Glass Now offers a same day in shop or mobile service experience. The job is similar to automotive service and sales environments.
What Employees Love about Auto Glass Now
+ Annual Shop Manager Conference
+ Weekly salary, monthly sales commission, monthly bonus potential
+ The Tech to President career path; AGN is committed to supporting your career goals. Over 90% of District Managers worked their way up from shop level positions
+ The family environment
+ Benefits: Employee discounts, Paid time off, 401(k) program
+ Employee contests
+ Standard benefits options (medical/dental/vision etc.)
+ Easy to transfer to locations across the country
+ Opportunity to meet new people every day
+ Community involvement
+ Learning new skills
What does a Shop Manager (SM) do?
+ Recruiting, Interviewing, Onboarding
+ Responsible for motivating the team, holding the team accountable, and making personnel decisions
+ Check in with customers before they leave the shop to make sure they had a great experience
+ Ensure crew actively provides excellent customer experience
+ Control inventory: Monitor inventory and returns on a daily basis
+ Place product orders
+ Understand the shop’s financials to drive results and beat budget
+ Conduct quarterly employee evaluations
+ Approve payroll
+ Create crew schedule
+ Support Technicians and Customer Service Representatives with their duties
Good to Know Before You Start!
+ Be prepared for early hours and working approximately 55 hours per week
+ Shop Managers are the first line of defense for customer service
+ Must be adaptive to change
+ Basic computer skills are needed
+ You will walk, stand, bend, stoop, twist, etc. for extended periods of time and perform activities involving holding, grasping, pulling and turning
+ You may need to work in hot/cold weather conditions
+ Always be alert and aware of your surroundings
+ Must be able to lift up to fifty (50) pounds
Requisition ID: 2022-22974
External Company URL: https://autoglassnow.com
Street: 3620 Lamar Ave. Memphis
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