at Paschal Air, Plumbing & Electric in Springdale, Arkansas, United States
Job Description
We are looking for a Plumbing Service Field Supervisor to join our team!
Work for an established yet innovative and growing company utilizing leadership skills to provide daily supervision and support to a team of field technicians. What you’ll be doing:+ Supervise team of field technicians, ensure team delivers high quality service, evaluates service and conducts any necessary corrective action.
+ Assist Service Manager to interview, hire, coach, counsel, discipline, train and manage field technicians.
+ Execute new hire orientation for all field technicians.
+ Oversee new hire and ongoing training for all field technicians.
+ Work to improve department and individual technician KPI’s through training.
+ Conduct “ride alongs” with field technicians to ascertain improvement areas and provide coaching related to customer service, technical skills, knowledge and promotion of products and services, proper tune-up procedures and on time and accurate submission of all job information.
+ Ensure field technicians understand and execute three-point customer contact for service/maintenance calls, how to perform data entry, phone set-up and transfer of information.
+ Maintain and review all call-backs on maintenance and service calls.
+ Run call-backs with original technician as needed, identify issues and patterns, provide solutions.
+ Regularly update Service Manager on training, customer service, personnel matters, and related issues.
+ All other duties as assigned.
Successful Candidate Must Possess the Following Qualifications:+ Have great customer service. Be a leader and mentor to others. Possess the ability to grow and train a team. Have a servant’s mentality. Be motivated with a desire to win.
+ Possession of a valid driver’s license and good driving record.
+ Possess great mechanical aptitude.
+ Strong ability to read and understand technical instructions.
+ Good written and verbal communication skills. Ability to create concise yet informative service performance and other technical notes in a shared environment.
+ Strong knowledge of equipment, tools and methods commonly applied in repairing plumbing systems and fixtures.
+ Knowledge of principles of operation of plumbing systems and safety practices.
+ Accurate diagnostics ability.
+ Excellent ability to explain technical information to clients.
+ Computer knowledge and the ability to apply the necessary software tools, such as time keeping, customer billing and applying credit card payments.
+ Ability to attract, hire, train and retain field technicians.
+ High school diploma or GED.
+ Applicable plumbing licensures by an accredited institution in accordance with varying state requirements.
+ Previous plumbing experience.
What you’ll love about working for us: We are serious about maintaining our team-oriented culture centered on our Customers, our Employees, and the Company in that order – while having a lot of fun doing it+ Enjoy a brand new, centrally located, award-winning facility in NWA
+ Work with experienced and forward-thinking creative professionals
+ Healthcare, vacation, retirement savings and other benefits available
Successful candidates: . . . want to build something with us. You’re highly motivated and can work easily and effectively in teams as well as independently. You are punctual, professional, a great listener, recorder, and communicator, and genuinely want to help others. We hope to welcome You aboard. Paschal will provide you with a full job description upon acceptance for an interview.Powered by JazzHR
To view full details and how to apply, please login or create a Job Seeker account