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Plumbing Service Field Supervisor

at Paschal Air, Plumbing & Electric in Springdale, Arkansas, United States

Job Description

We are looking for a Plumbing Service Field Supervisor to join our team!

Work for an established yet innovative and growing company utilizing leadership skills to provide daily supervision and support to a team of field technicians. What you’ll be doing:

+ Supervise team of field technicians, ensure team delivers high quality service, evaluates service and conducts any necessary corrective action.

+ Assist Service Manager to interview, hire, coach, counsel, discipline, train and manage field technicians.

+ Execute new hire orientation for all field technicians.

+ Oversee new hire and ongoing training for all field technicians.

+ Work to improve department and individual technician KPI’s through training.

+ Conduct “ride alongs” with field technicians to ascertain improvement areas and provide coaching related to customer service, technical skills, knowledge and promotion of products and services, proper tune-up procedures and on time and accurate submission of all job information.

+ Ensure field technicians understand and execute three-point customer contact for service/maintenance calls, how to perform data entry, phone set-up and transfer of information.

+ Maintain and review all call-backs on maintenance and service calls.

+ Run call-backs with original technician as needed, identify issues and patterns, provide solutions.

+ Regularly update Service Manager on training, customer service, personnel matters, and related issues.

+ All other duties as assigned.

Successful Candidate Must Possess the Following Qualifications:

+ Have great customer service. Be a leader and mentor to others. Possess the ability to grow and train a team. Have a servant’s mentality. Be motivated with a desire to win.

+ Possession of a valid driver’s license and good driving record.

+ Possess great mechanical aptitude.

+ Strong ability to read and understand technical instructions.

+ Good written and verbal communication skills. Ability to create concise yet informative service performance and other technical notes in a shared environment.

+ Strong knowledge of equipment, tools and methods commonly applied in repairing plumbing systems and fixtures.

+ Knowledge of principles of operation of plumbing systems and safety practices.

+ Accurate diagnostics ability.

+ Excellent ability to explain technical information to clients.

+ Computer knowledge and the ability to apply the necessary software tools, such as time keeping, customer billing and applying credit card payments.

+ Ability to attract, hire, train and retain field technicians.

+ High school diploma or GED.

+ Applicable plumbing licensures by an accredited institution in accordance with varying state requirements.

+ Previous plumbing experience.

What you’ll love about working for us: We are serious about maintaining our team-oriented culture centered on our Customers, our Employees, and the Company in that order – while having a lot of fun doing it

+ Enjoy a brand new, centrally located, award-winning facility in NWA

+ Work with experienced and forward-thinking creative professionals

+ Healthcare, vacation, retirement savings and other benefits available

Successful candidates: . . . want to build something with us. You’re highly motivated and can work easily and effectively in teams as well as independently. You are punctual, professional, a great listener, recorder, and communicator, and genuinely want to help others. We hope to welcome You aboard. Paschal will provide you with a full job description upon acceptance for an interview.

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Job Posting: JC212829928

Posted On: May 08, 2022

Updated On: Jul 06, 2022