AVP - Enterprise Billing, Guidewire

at Travelers in Little Rock, Arkansas, United States

Job Description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category


Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$144,800.00 – $238,900.00

Target Openings


What Is the Opportunity?

As the AVP technical leader of the Enterprise Billing team, you will drive the implementation of Guidewire Billing Center across multiple divisions of Travelers. You will use your experience and ability to influence and guide others to help set strategic technical direction for the solution, ensuring that it aligns to long term architectural direction and meets or exceeds business expectations. This position reports to the VP of Enterprise Payments and Billing and will be a key member of the team driving this transformation initiative across the company. You will work directly with a business leader of this function and senior members of the business and technology organizations to define a strategic roadmap and drive its execution. To successfully integrate, your team will work with many different types of technologies and solutions from across Travelers, including accounting, policy admin, and payment platforms. This position will strategically interface with other Guidewire PolicyCenter teams to execute an enterprise model and effectively drive efficiencies and strategic benefits. As an organizational leader, you will have the ability to shape and develop the team working towards these goals via selection, coaching, mentoring and empowering. Please consider this position if you are looking for a dynamic, fast paced, team environment in which you can partner with others to transform multiple business and technical processes to make an impact across a Dow 30 company, driving significant business outcomes.

Experience with Guidewire Billing Center is strongly preferred, but experience with Guidewire Insurance Suite products other than Billing will be considered.

This position may be based 100% remotely or in one of our offices. #LI-Remote

Primary Job Duties & Responsibilities

+ Lead, define, communicate and champion a large and complex body of work spanning multiple agile teams (i. e. Team of Teams) working toward common business outcomes typically impacting the entire line of business.

+ At this level, you generally lead:

+ 5-15 teams (100 – 150 total people)

+ Multiple complex business units or product lines/assets

+ Extensive interdependencies

+ Heightened delivery risk

+ Emerging technologies

+ Help to shape technology strategy/capability and accountable for holistic application of the strategy and roadmap for achieving the strategy, vision and business outcomes; articulate the Circle / Team of Teams vision and strategy effectively to teams and executive-level stakeholders; stewardship of technical assets to ensure stability, availability, scalability and maintainability.

+ Partner with business Circle Lead to effectively plan and deliver technical solutions that support business outcomes.

+ Effectively drive, manage, implement and track one or more complex portfolios of deliverables, features and capabilities as well as ‘test and learn’/experimentation targeted at defining/refining future deliverables, measuring performance, automating across life cycles, and adjusting the overall roadmap of deliverables as needed.

+ Support the prioritization of interdependent team technology backlogs, addressing risks and dependencies (Often spanning multiple Circles and Lines of Businesses) to defined outcomes and ensuring overall alignment with technology and business strategy; Make trade-off decisions to balance quality, cost, and timelines to maximize value; utilize and adhere to technology standards.

+ Identify innovative solutions both internally and in the external marketplace; ensure competitive and industry benchmarking of critical technical knowledge and capabilities.

+ Responsible for technical resource allocation, including vendor management, on-boarding, performance management, and offshore approach/structure.

+ Lead positive team dynamics, encourage collaboration and drive appropriate levels of self-organization; Assess, utilize, and partner with external resources and partners to meet agreed upon expectations, as needed.

+ Manage multi-team dynamics; remove impediments to teams’ success and assist in conflict resolution, issue and dependency management; collaborate with other team members and neighbors to improve team velocity.

+ Build and foster collaborative relationships across other Circles, business areas and with key partners (e. g. technology architects), with the ability to influence executive-level leadership.

+ Help grow agile maturity within and across teams.

+ People-management responsibilities for technology team members and may manage other Technology Circle Leads as well.

Minimum Qualifications

+ Seven years of relevant technology experience required.

+ Four years of people leadership/ management experience required.

Education, Work Experience, & Knowledge

+ Six years of experience in an agile/execution leadership role delivering technology solutions on a demanding schedule preferred.

+ Five years of people leadership/ management experience preferred.

+ Strong technical skills and a deep strategic mindset preferred.

+ Proven analytical skills and experience making decisions based on hard and soft data preferred.

+ Strong knowledge of the Line of Business with the ability to develop and leverage business and/or vendor partnerships, consult on business priorities, and optimize value through solution identification aligned with business objectives preferred.

Job Specific Technical Skills & Competencies

+ Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success.

+ Product Mindset: Focus on defining a product value proposition that aligns with and supports the circle/value stream objectives and which is the north star for the Circle.

+ Change Agent: Expert change leadership skills including the ability to create an inclusive environment, manage conflict and develop solutions to mitigate risk.

+ Influence: Ability to influence behaviors of leaders at all levels and without traditional hierarchy.

+ Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.

+ Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience.

+ Collaboration: Expertise working with others in a cross-functional multi-team environment.

+ Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

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Job Posting: JC207930744

Posted On: Mar 20, 2022

Updated On: Jun 16, 2022