Field Sales Support Specialist

at ArcBest in Fort Smith, Arkansas, United States

Job Description

ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges.

Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for a Field Sales Support Specialist to join the ArcBest team. The Field Sales Support Specialist provides internal and external sales support to assigned Field Sales representatives. This position requires superior customer service skills as well as the efficient utilization of resources including effective customer, service center, and field communication to make decisions that resolve urgent transportation-related scenarios across all ArcBest market offerings

Your contribution may include:

  • Provide accurate information on the entire suite of logistics solutions offered by ArcBest.
  • Learn and adhere to internal work processes and standard operating procedures.
  • Schedule shipments.
  • Communicate shipment requirements to the local Service Center.
  • Provide quotes, pickup requests, and review billing disputes.
  • Resolve complex in transit problems.
  • Manage multiple tracking systems to provide seamless coverage.
  • Engage customer, carrier, and internal ArcBest contacts through phone and multiple inboxes.
  • Create BOL’s and provide shipment specific documentation.
  • Communicate shipment statuses to both internal and external customers.
  • Assist in the development of solutions for customers.
  • Monitor the case management system and handle customer phone calls.
  • Provide timely notifications of service options, conflict resolutions, and re-consignments.
  • Other duties and projects, as assigned.

As a Field Sales Support Specialist, you will be a member of the ArcBest Customer Solutions team in Fort Smith, AR. Work hours vary based on providing market coverage during normal business hours, generally Monday to Friday, 7am to 7pm. May include irregular hours depending on workload.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education: Bachelor’s Degree, preferred.

Experience: Prior experience in customer service, problem solving, or logistics, preferred.

Computer Skills: Proficient understanding of PC and mainframe computer applications, including Microsoft Office Suite.

If you require accommodation in the application process, please contact 1 or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability."


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An Equal Opportunity Employer M/F/Vet/Disability

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Job Posting: JC207328635

Posted On: Mar 13, 2022

Updated On: Jul 03, 2022