Business Analyst-Toll Programs

at CDM Smith in Springdale, Arkansas, United States

Job Description


Requisition ID:


Business Unit:


Job Description:

*This position has the flexibility to be 100% remote in the US if desired.

As a member of this team, you will contribute to CDM Smith’s success by;

-Documenting and prioritizing business requirements for toll agency programs.

-Tracking and analysis of new toll and back-office program/system implementation efforts.

-Working with clients, third-party vendors, and other contractors to discuss and resolve issues.

-Using data analytics to support business requirements for toll agency programs including development of reporting mechanisms and dashboards.

-Performance analysis related to toll agency programs, collection systems, and revenue collection.

-Process flow analysis for toll agency and revenue collection and back-office support systems.

-Development of customer service processes and training programs.

Job Title:

Business Analyst-Toll Programs



Employment Type:


Minimum Qualifications:

-Bachelor’s degree.

-10 years of related experience.

-Domestic and/or international travel may be required.

-The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree.

Preferred Qualifications:

-Experience working closely with Project Managers to document and prioritize business requirements for tolling applications.

-Experience in supporting tolling application technical documentation by creating design documents and process flow maps on tolling business requirements.

-Knowledge of tolling business rules and associated applications.

EEO Statement:

We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy and pregnancy-related conditions, sexual orientation, gender identity, national origin, age, marital status, disability, citizenship status, genetics, protected veteran status or any other characteristics protected by applicable law.

Why CDM Smith?:

CDM Smith provides lasting and integrated solutions in water, environment, transportation, energy and facilities to public and private clients worldwide. As a full-service consulting, engineering, construction, and operations firm, we deliver exceptional client service, quality results and enduring value across the entire project life cycle.

Job Site Location:

United States – Nationwide

Agency Disclaimer:

All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.

Amount of Travel Required:


Assignment Category:


Visa Sponsorship Available:

No – We will not support sponsorship, i.e. H-1B or TN Visas for this position

U.S. Vaccine Status:

CDM Smith has taken proactive steps throughout the COVID-19 pandemic to ensure the health and safety of our employees, clients, subcontractors, and visitors. As part of our continuing efforts to combat the pandemic and to comply with the U.S. President’s Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors, effective December 3, 2021, as a condition of employment, all employees will be required to be fully vaccinated and provide proof of such COVID-19 vaccination or alternatively have applied for and received approval for a religious or medical exemption.

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Job Posting: JC202919223

Posted On: Jan 26, 2022

Updated On: Feb 11, 2022