at Cox Enterprises in Springdale, Arkansas, United States
Primary Location: 6205 Peachtree Dunwoody Rd NE, Atlanta, GA, US
Other Locations: Tucson, AZ; Phoenix, AZ; Springdale, AR; Foothill Ranch, CA; Goleta, CA; San Diego, CA; San Diego, CA; Manchester, CT; Ocala, FL; Gainesville, FL; Pensacola, FL; Fort Walton Beach, FL; Macon, GA; Wichita, KS; Metairie, LA; Lafayette, LA; Baton Rouge, LA; Omaha, NE; Omaha, NE; Las Vegas, NV; Parma, OH; Tulsa, OK; Oklahoma City, OK; West Warwick, RI; Roanoke, VA; Herndon, VA; Chesapeake, VA;
Division: Cox Communications Inc
Job Level: Manager/Senior Manager
Travel: Yes, 50 % of the Time
Shift: Day Job
Requisition Number: 220735
Program Manager Managed Wifi Strategy - Cox Communities
VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS U.S.-BASED JOB (REASONABLE ACCOMMODATIONS FOR MEDICAL AND RELIGIOUS OBJECTIONS WILL BE CONSIDERED).
This role is accountable for developing, enhancing, GTM launch and sustained execution for Key strategic product and program initiatives for Cox Communities including multifamily and MDU/SFU new build industries. Accountable for all aspects of Cox Communities national program management and support as they relate to market launch, field implementation, execution and support. This role will assist with the identification, analysis, strategic planning, and execution of programs related to Cox Communities which are vital in supporting future revenue growth and sales effectiveness objectives.Focuses on the People, Process, Policies and Technology aspects of program performance and life cycle management. Works directly with teams responsible for program execution to identify best practices and program inefficiencies and drive sales. Consults with leadership to optimize implementations and sales.
This role may be assigned to support Base Strategies, New Build Strategy, Quick Connect Strategy, Bulk Strategy, Digital Integrations, and/or Strategic Opportunities. Achieves performance goals and ensures that key initiatives are implemented satisfactorily, on time and within budget.
Cox Communitiesis the division of Cox that delivers solutions, value, and trust for MDU & SFU owners, managers, developers, and residents within their communities. The Cox Communities team acts as their client's trusted advisor by supporting them in reaching their business goals of optimizing rents, occupancy, and future proofing their properties.
What You'll Do
May include some or all of the following:
Participates in the development of product and/or program strategy and the alignment of product and/or program roadmaps to strategy. Shares customer input and feedback from lead users with team to address product weaknesses and market opportunities. Develops operational requirements for new products or programs launched to field sales. May assist with the development of 3rd party vendor requirements for new products or programs.
Evaluate performance by market and identifies best practices. Conduct root causes analysis to identify methods to optimize sales. Partners with region leadership to improve sales.
Provides oversight and direction to large and highly matrixed teams including field execution team, field support and program Senior Manager to provide program management, performance monitoring and program improvements for assigned area(s).
Ensures the successful system-by-system implementation of new services, service enhancements, process improvement initiatives and/or operations risk mitigation strategies. Consults the leadership to ensure successful implementation.
Serve as a company point person for resolving critical cross-functional issues through matrix-managed resources.
Serves as Program Manager for assigned area(s) through the development and oversight of action plans, launch and/or implementation timelines and activities.
Develops, implements and maintains initial and ongoing operating practices, performance metrics and processes required to assist with program life-cycle management. Develop and launch program playbooks, training and best practices.
Analyze, maintain and revise existing processes, policies, technology and training to drive sales and operational efficiencies.
Facilitate ad hoc analyses and product/program post-mortems to gauge best practices. Conduct root cause analyses to identify program errors and issue resolution. Facilitate employee and customer focus groups to evaluate product or program... For full info follow application link.
Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.