Help Desk

at Staffmark Investment LLC in Jonesboro, Arkansas, United States

Job Description

General Summary: The HELPDESK AGENT Specialist serves primarily as an escalation point for the HELPDESK AGENT Technician. A HELPDESK AGENT Specialist may also be in contact with internal and external customers for providing technical support. The HELPDESK AGENT Specialist is also responsible for handling incidents and outages that are escalated by the HELPDESK AGENT Technician. Lastly, the HELPDESK AGENT Specialist will take part in the management and maintenance of the network infrastructure at AllyIT, Inc.
Essential Job Functions:
* Manages network systems including server applications, routers, switches, firewalls, storage devices, cabling, and other network equipment
* Provides deep network analysis concerning usage trends, outage and incident patterns and recurring events
* Provides frontline support for all network-level troubleshooting activities
* Provides escalated customer-level troubleshooting activities
* Designs and participates in training regimen for HELPDESK AGENT technicians
* Provides change management of all production network elements
* Provides remote technical support for technicians for data networks and server applications, IP routing setup and troubleshooting and various customer service issues.
* Provides customer service and support by sharing technical knowledge and expertise, answering questions and consulting with customers.
* Participates in a team environment; providing valuable input and suggestions.
* Performs operational acceptance of new network elements
* Administration and management of surveillance platform(s)
Knowledge, Skills, and Abilities:
* Ability to follow HELPDESK AGENT policies and procedures
* Excellent analytical and problem-solving skills
* Ability to function in a team environment
* Strong customer service focus
* Participates in a rotating weekly on-call schedule Abilities and Skills desired
* CCNA, Security +, Network + and A+ recommended
* Experience troubleshooting Voice over IP infrastructure
Education and Experience: Network+ certification, Management Information Systems or related fields, or at least 2 years of professional experience providing network technical support is preferred. Pay will depend on experience.

About Staffmark
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

Staffmark makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, ancestry, medical condition, age, marital status, national origin, citizen status, political affiliation, union membership, genetic information, physical or mental disability, veteran status, denial of medical or family leave, pregnancy or pregnancy disability leave or any other protected group status as defined by federal, state or local law. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Staffmark is an E-verify employer.

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Job Posting: 3204047

Posted On: Jan 15, 2022

Updated On: Jan 22, 2022