Sales Counselor Work From Home

at Travelers in Little Rock, Arkansas, United States

Job Description

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category


Target Openings


Job Description Summary

Begin your career at Travelers as a Sales Counselor Working From Home!

We are looking for individuals who have exceptional sales and/or customer service experience. Qualified applicants must have a positive attitude, strong communication, analytical and computer skills as well as the ability to multi-task in a high-volume call center environment.

The Sales Counselor role consults and counsels prospective customers via telephone to sell Travelers insurance products, as well as makes recommendations on products that best suit each customer. Our collaborative work environment allows for all of our Sales Counselor to continuously develop themselves further in order to provide the absolute best customer service possible.

In this role you will gain an understanding of our Personal Insurance products through our comprehensive training program making you an expert in Travelers Personal Insurance. Sales Counselors need to have a relentless desire to succeed in their career and are motivated to help our customers find the plan with which they feel most comfortable.

We offer a competitive compensation and benefit package starting day one! Compensation includes an annual base pay starting at $38K, with an uncapped monthly sales incentive program. As part of your training, there will be dedicated time to prepare for your state licensing exam. If you pass on the 1st attempt and you obtain issue authority, you will be eligible for a $500 bonus to be paid after 90 days of employment.

By joining the Travelers team as a Sales Counselor, you can look forward to a New Hire Bonus of $1,000 after 3 months in your position. Additionally, to recognize your training and growth in the role, you will be awarded a Milestone Bonus of $1,500 after 9 months in your position. That’s an additional $2,500!

Schedule Details:

*We are hiring for two classes with start dates of March 7, 2022 or April 4, 2022.

*During the first 12 weeks of training, your schedule will be:

March 7th Class: Monday – Friday

• 10:00 am – 7:00 pm EST

• 9:00 am – 6:00 pm CST

• 8:00 am – 5:00 pm MST

• 7:00 am – 4:00 pm PST

April 4th Class: Monday – Friday

• 11:00 am – 8:00 pm EST

• 10:00 am – 7:00 pm CST

• 9:00 am – 6:00 pm MST

• 8:00 am – 5:00 pm PST

*Following training, the schedule will be:

March 7th Class: Monday – Friday and one Saturday every 4 weeks and one Sunday every 8 weeks.

• 10:00 am- 7:00 pm EST

• 9:00 am – 6:00 pm CST

• 8:00 am – 5:00 pm MST

• 7:00 am – 4:00 pm PST

April 4th Class: Monday – Friday and one Saturday every 4 weeks and one Sunday every 8 weeks.

• 11:00 am – 8:00 pm EST

• 10:00 am – 7:00 pm CST

• 9:00 am – 6:00 pm MST

• 8:00 am – 5:00 pm PST

*This position is being offered as a work from home opportunity for candidates not local to the following offices: Knoxville, TN, Richardson, TX, Spokane, WA, or Glens Falls, NY.

As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

This job works under direct supervision and does not manage others.

With competitive compensation, great benefits starting day one and our driven sales teams, we know that Travelers can help you accomplish this conquest for a fulfilling career.

Primary Job Duties & Responsibilities

+ Develops working product, underwriting and sales knowledge to counsel and sell available insurance products.

+ Learns to solicit all information necessary to produce quotes and close sales.

+ Learns to develop underwriting exposures and make pricing decisions or recommendations to Underwriter (as appropriate).

+ Learns to represent Travelers in a positive manner while building customer rapport.

+ Develops basic telemarketing, sales and systems skills, build knowledge of underwriting criteria and guidelines, and increase product knowledge.

+ Takes inbound and make outbound calls as they relate to the Direct Sales marketing channel. Understands the Travelers sales work flow and areas of focus to add customer value.

+ Learning to demonstrate strong active listening skills to identify customer problems or objections.

+ Learning to handle objections professionally while clearly articulating relevant product and corporate features, benefits, and value to the consumer, based on developing working product knowledge.

+ Achieves and maintains the minimum required quality and underwriting metrics while consistently striving to improve.

+ Receives and implements constructive feedback in the form of professional coaching.

Minimum Qualifications

+ High school diploma or GED.

Education, Work Experience, & Knowledge

+ Prior call center experience preferred.

+ Sales experience preferred.

+ Familiarity with Personal Insurance Products preferred.

+ Good verbal communication skills.

+ Good computer keyboard skills.

+ Developing system navigation skills.

Licensing or Certificates

+ Travelers is committed to a positive customer experience that exceeds expectations and to meeting all compliance requirements. As a result, Travelers requires that all Sales Counselors/Consultants/Coverage Specialists obtain and maintain an insurance license (either Property and Casualty or Personal Lines) in your resident state.

+ In addition, a nonresident license is required for each state in which incumbent will be conducting business. Each state will evaluate any/all criminal and financial background incidents to determine license eligibility. Applicants with a felony conviction or pending/unresolved court cases may not qualify for licenses in all required states.

+ It is incumbents’ responsibility to provide any/all required court documents needed to obtain your license(s). Travelers does not pay for and/or reimburse the cost or time needed to obtain any documents necessary to complete licensing applications.

+ Failure to obtain any required licenses within six (6) months from date of hire may result in termination of employment.

Job Specific Technical Skills & Competencies

+ Technical knowledge:

+ Basic sales skills or aptitude.

+ Strong math and problem solving skills.

+ Customer service:

+ Able to multi-task within a high volume sales center environment.

+ Able to demonstrate positive and professional demeanor.

+ Communication skills:

+ Problem solving and decision making:

+ Basic ability to make wise decisions quickly and efficiently in a fast-paced environment.

+ Adaptable to change.

+ Able to demonstrate decisive judgment, resiliency and integrity.

+ Desire to succeed with proven track record of success.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.traveler

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Job Posting: JC201481485

Posted On: Jan 08, 2022

Updated On: Feb 04, 2022