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Senior Box Office

at SMG in Bossier City, Louisiana, United States

Job Description

Employment Type: Full-time Position: Senior Box Office Manager Department: Box Office/Finance FSLA Status Salary/Exempt Reports To: Director of Finance Regular/Temporary: Regular The Box Office Manager at Brookshire Grocery Arena will be responsible for ensuring that the ticket office runs efficiently through proper training, event management, leadership, and the oversight of day-to-day functions and staff. The Box Office Manager will share the responsibility of maintaining strong relationships between various promoters (internal and external), artist representatives, venue management, and staff members. This position assists the Director of Finance in the overall administrative planning, direction, and policy implementation within the department. Essential Duties and Responsibilities * Directs and oversees the internal control of daily operations as outlined in the ASM Global Box Office Manual. * Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner. * Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration. * Builds and modifies all computer ticket events and issues computer access codes to facility management. * Coordinates the house scale for all ticket events. * Maintains communication with ticket company representatives for updates and/or revisions in computer operations. * Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative. * Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale. * Prepares and presents the final box office statement for settlement of each event. * Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public. * Establishes files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules. * Supervises, instructs, and trains ticket sellers as to the proper selling procedures. * Assists or sells tickets as needed. * Opens and or closes ticket window as required. * Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately. * Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets. * Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault. * Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor. * Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance. * Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions. * Prepares and submits daily report of business transactions. * Makes bank deposits. * Maintains accurate count of tickets sold, money received from ticket sellers and change banks. Supervisory Responsibilities * Manages the Ticket Sellers or other Box Office staff. Is responsible for the overall direction, coordination, and evaluation of these units. * Carries out supervisory responsibilities in accordance with ASM Global’s policies and applicable laws. * Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving employee relations problems. * Use customer service skills, diplomacy, and good judgement to resolve any escalated customer service issues such as counterfeit tickets, refunds, reprints, etc. * Staff the box office by setting the monthly schedule to accommodate the promoter, walk-up sales, will call window, seating problems, payment collection, and patron inquiries. Qualifications * Ability to work with minimal supervision * Ability to work flexible hours based on events, including daytime, evening, weekends, and holidays, as needed. * Must be able to speak, read, and write English. * Must have professional attitude and appearance. * Must pass a background and credit check Education and/or Experience * Bachelor’s Degree preferred. * Minimum of 3-5 years of related work experience, preferably in a box office supervisory position. * Knowledge of Ticketmaster Classic and associated products, including TM1, Ticketmaster, Access Manager, and EMT. * Experience in accounting and customer service essential. * Box office experience in a similar environment strongly preferred. * Supervisory experience preferred. Skills and Abilities * Excellent communication, problem solving, and organizational skills required. * Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation. * Proficient with MS Office Suite (Word, Excel, and Outlook). * Ability to analyze data and figures. * Knowledge of supervisory principles and practices. * Ability to coordinate and schedule staff. * Excellent good customer service and public relations skills. * Demonstrated knowledge of ticket selling/box office operations. * Ability to count money, make change accurately. Physical Demands * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. * While performing the duties of this job, the employee is regularly required to use hands to handle and count coins and currency. The person must be able to climb stairs and walk long distances to access all seating. Specific vision abilities required by this job include close vision. Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document states or implies that these are the only duties to be performed by the employee occupying this position. ASM is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Applicants that need reasonable accommodations to complete the application process may contact 318-747-2501 ext. 0. Dr. Teresa M. Manley Director of Event Services & Human Resources Designee ASM Global — Brookshire Grocery Arena 2000 Brookshire Arena Dr. Bossier City, LA 71112 Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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Job Posting: JC201319391

Posted On: Jan 07, 2022

Updated On: Mar 28, 2022