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Sr. Manager, Information Technology Operations

at View, Inc. in Olive Branch, Mississippi, United States

Job Description

View, Inc. (NASDAQ: VIEW) is on a mission to transform buildings to improve human health and address climate change. We started by revitalizing something that hasn’t changed for centuries-the everyday window-and in so doing, built the technology foundation for responsive buildings that are more experiential, more human-centric, and more energy-efficient.

View Smart Windows use artificial intelligence to automatically adjust in response to the sun, eliminating the need for blinds to increase access to natural light and views, while improving thermal comfort. They also transform into transparent displays for remote collaboration, internet browsing and more-and come with a cloud-connected smart building platform that can easily be extended to improve indoor cellular coverage, enhance building security, and completely reimagine the occupant experience. The impact of our products is profound. View buildings are 20% more energy-efficient, and research has shown that employees working next to View Smart Windows experience half as many headaches, enjoy 37 more minutes of sleep per night, and are significantly more productive. Companies around the world-including Google, Netflix, Uber, Walmart, Stanford Health Care, and countless others-have already designed our products into 75M square feet of buildings. And we are just getting started! OUR CULTURE AND VALUES We are committed to our culture. We actively use our culture in how we conduct business.

+ Safety First

+ Customer Obsession

+ Drive for Excellence

+ Always Learn

+ Communicate Directly

+ Succeed as a Team

POSITION SUMMARY View’s IT team is looking for a dynamic and ITIL proficient leader of its IT Operations organization. In this position, you will be responsible for first line of response and support for all users in our Manufacturing Facility. In addition, you will have the opportunity to identify, design, develop and deploy new IT technologies such as 3D printing, drone and Virtual Reality applications. You will be collaborating with multiple stakeholders from our Corporate and Manufacturing facilities as well as our suppliers and other IT functions in View Manufacturing. You will be reporting directly to the Sr Director IT and based out of Olive Branch, MS facility. ESSENTIAL POSITION RESPONSIBILITIES • Manage overall IT Demand intake and triage. • Ensure monitoring and response compliant to our Service Levels Agreement • Manage first level response. • Identify and drive improvement actions. • Identify, develop, deploy and support new IT Technologies. • Provide direct supervision, development and training for a team of IT Operations Specialists DESIRED SKILLS AND EXPERIENCE * 2+ years of Helpdesk and IT Operations management * ITIL certification or similar * Working understanding of Manufacturing Operations PREFERRED QUALIFICATIONS • Working experience with 3D printing solutions • Hands-On experience with ServiceNow and/or SolarWinds WebDesk • 5+ years of Helpdesk and IT Operations managementUp to 10% travel EDUCATION: Bachelors degree View, Inc. is an equal opportunity employer.
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Job Posting: JC200895017

Posted On: Dec 31, 2021

Updated On: Apr 08, 2022