Customer Insights Data Specialist

at ArcBest in Fort Smith, Arkansas, United States

Job Description

ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges.

Wanting to join the ArcBest team? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for a Customer Insights Data Specialist to join the ArcBest team. The Customer Insights (CI) Data Specialist assists the CI Data Analytics team in translating customer data into valuable strategic and tactical insights that drive results for ArcBest initiatives. This position is a results-oriented, self-starter that works with departments across ArcBest to create data-driven solutions.

Your contribution may include:

  • Develop business knowledge to effectively define opportunities for data analytics.
  • Explore and report on customer insights to help guide Customer Experience (CX) decisions.
  • Partner with the CI Analyst or Lead CI Analyst to assist in translating business insights into solutions.
  • Help provide data-driven support to Sales, Sales Operations, and CX to include lead generation, sales pipeline analysis
  • Use data sources to identify customer segments for marketing efforts, such as email, advertising, and social targeting.
  • Learn data structures related to customer web activity and provide actionable insights that allow for CX optimization, as well as the optimization of marketing spend.
  • Work to identify data governance issues, missing data, incorrect data, and any other issue that might pose a risk of providing inaccurate data to the business.
  • Present data insights and recommendations to key stakeholders.
  • Perform ad-hoc reporting and analyses.
  • Other duties and projects, as assigned.

As a Customer Insights Data Specialist, you will be a member of the ArcBest Customer Experience team. Your hours will be Monday through Friday, 8:00am to 5:00pm, with irregular hours that may occur depending on workload.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education: Bachelor’s degree in Data Analytics, Computer Science, Engineering, Mathematics, Marketing, Business, or other related field, preferred.

Experience: Minimum, one-year experience in a Data Analytics role, preferred.

Computer Skills: Proficient in Microsoft Office Suite, SQL, Azure, PowerBI or other BI tools. Extensive knowledge in spreadsheets and data mining.

If you require accommodation in the application process, please contact 1 or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability."


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An Equal Opportunity Employer M/F/Vet/Disability

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Job Posting: JC198919841

Posted On: Dec 03, 2021

Updated On: Jan 09, 2022