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Service Writer

at Greenway Equipment, Inc in England, Arkansas, United States

Job Description

Assists the service manager & assistant service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work SJP Segments in front of them.

+ Fields internal and external customer inquiries to the Service Department

+ Opens work orders as directed by the Service Manager/Assistant Service Manager and maintains control until they are previewed, approved, and invoiced

+ Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager

+ Updates customer profiles using equipment, hours, or other information from the customer work order

+ Maintains service accessories and supplies charges within the budgeted expenses

+ May prepare Service Technician time management reports each day for reporting

+ Ensures all service Warranty and Product Improvement Programs are completed, submitted to the warranty administrator within the required timeframe to receive maximum credit

+ May participate in Service EDUCATE Training programs required for the development of skills and knowledge of the job role

+ Maintains a clean work area and performs work in a neat and orderly fashion

+ Follows all safety rules and regulations in performing work assignments

+ Maintains knowledge of John Deere and competitive products

+ Experience working in a service department

+ Experience with basic computer functions; experience using Service ADVISOR™

+ Experience with basic accounting practices

+ Experience with basic computer functions

+ Experience analyzing and interpreting basic internal reports

+ Valid driver’s license required

+ Experience working cooperatively in a team environment

+ Experience communicating effectively

+ High School Diploma, GED, or equivalent experience required; Associates degree preferred

ID: 2021-1343

External Company Name: Greenway Equipment

Street: 2100 US-165

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Job Posting: JC198860884

Posted On: Dec 02, 2021

Updated On: Jan 21, 2022