Field Service Technician

at Intralot Inc. in SpringdaleFayetteville, Arkansas, United States

Job Description

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.

Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.

Education, Training and Experience

High school diploma or equivalent

2-5 years experience with commercial communication systems or electronics

Must have at least (3) years of driving experience in the class of vehicle operated

Must be able to distinguish between far, near, peripheral distances

Driving record must be free of DUI/DWI for (3)three-year period prior to employment

Knowledge, Skills and Abilities

Knowledge of commercial communication and telecommunication systems

Operation of telecommunication test equipment skills

Ability to analyze, prioritize and efficiently resolve technical problems

Ability to prioritize, organize and manage projects to completion

Ability to lift/carry up to 80 pounds occasionally

Ability to use basic cable installation tools and hand tools and perform jobs from high places including use of ladder

Effective writing, communication, mechanical, and computer skills

Be willing to work hours that may consist of an alternating schedule on a rotating basis with other technicians to ensure availability for system support, including weekend, and holiday shifts as necessary

Duties and Responsibilities

Under the direct supervision of the Customer Service Technician Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned

Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies.

Analyze and evaluate traffic and performance data.

Diagnose and repair hardware, software, and system issues

Provide technical support to customers

Use power and hand tools to perform installation operation and maintenance support for satellite terminals and associated antenna systems

Service satellites on rooftop installations

Maintain accurate records through documenting installations, services and repairs

Report technical status of system with accuracy and completeness

Maintain a safe work environment by following safe practices and adhering to safety


Update and improve job knowledge by participating in educational opportunities and reading technical publications

Operate company vehicle in performance of duties in a safe and responsible manner while working and traveling

Report need of vehicle repair or service when required and /or prescribed

Report any accidents, losses, injuries, or property damage to Supervisor and customer when appropriate

Must maintain clean driving record while employed based on company fleet vehicle policy

Employment Eligibility Verification

Must possess valid documentation to establish identity and U.S. employment eligibility.

Security Requirements

Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.

Special Requirements

Must possess valid driver's license with a clean driving record.


Intralot, Inc. is an Equal Opportunity Employer


Intralot offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability veteran’s status, or any other status protected by applicable law.


Accommodation for Applicants With Disabilities

Intralot, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may email us at or alternatively send a fax to 678-473-7202. In order to respond quickly to your request, please use the words ""Accommodation Request"" as the subject line of your email or as the title of your fax document.

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Job Posting: 3148629

Posted On: Nov 30, 2021

Updated On: Dec 30, 2021