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Patient Access Coordinator - Front Office

at Family Allergy & Asthma in Conway, Arkansas, United States

Job Description

Apply Today To Help Us Keep Those Pesky Allergies Away!

Family Allergy & Asthma has a full-time position available for our Conway Office!

The typical schedule is Monday from 8:15 am to 5:00 pm, Tuesday, Thursday, & Friday at 8:15 am to 4:00 pm.

Occasional travel may be required to Little Rock, as needed.

We offer competitive pay, paid holidays, PTO, off on weekends, company provided scrubs, insurance benefits, 401(k) and more!

*Offers of employment are contingent upon providing proof of COVID-19 vaccination

Summary of Duties and Responsibilities

+ Check patients in and out

+ Copy/scan insurance cards

+ Take patient photo

+ Collect co-pays and deductibles

+ Post payments to patient account

+ Encourage portal utilization

+ Ensure that all required consent forms are signed

+ Balance all money collected at the end of day and prepare deposit

+ Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients

+ Enter patient demographics, insurance, and referral information into IMS

+ Prepare front desk prior to the start of clinic: confirm benefits on all testing patients, print schedules, unroll phones (if applicable), prepare all paperwork, and check messages

+ Scan testing sheets and all other paperwork as needed

+ Cancel and reschedule appointments as needed

+ Keep up with medical records requests, medical records phone messages and reminders, chart views, and scan old charts into IMS as requested

+ Responsible for individually assigned front office tasks; TelTech reminders and cancellations, faxes, send online survey, DOMA calls, returned mail, website appointment requests, assign and track physician fax referrals, next available appointment report, insurance needed reminders, night calls, recall cards, adding new referring providers to IMS, recall report, and patient portal responses

+ Maintain and follow HIPAA policies and procedures

+ Travel to regional clinics, as scheduled/needed

Education, Prior Work Experience, Special Skill And Knowledge Requirements

+ High school diploma or GED required

+ Prior medical office experience preferred

+ Strong computer skills

+ Must be a quick learner, organized, and team oriented

+ Excellent communication and customer service skills

+ Previous customer service experience

+ Must be at least 18 years of age

+ Valid Driver’s License Required

Family Allergy & Asthma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Job Posting: JC198527316

Posted On: Nov 26, 2021

Updated On: Dec 03, 2021