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Sr. Incident Response Engineer (Remote)

at Frontdoor in Memphis, Tennessee, United States

Job Description

Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands (American Home Shield, HSA, Landmark and OneGuard) and an expanding portfolio of home services. Frontdoor serves more than two million customers across the U.S. through a network of 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.

As a Senior Security Incident Response /Network Security Engineer at Frontdoor, you are responsible for monitoring, identifying, assessing, containing, and responding to various information security events in a large and complex environment and analyzing, triaging, and reporting on these incidents and investigations. The Sr. Incident Response Engineer develops, leads, and monitors the incident process and provides preventive, detective, investigative recommendations, and controls. The candidate must know system security design, network/cloud security best practices, in-depth knowledge of systems security operations, frequently used attack vectors and general user behavior analytics.

Responsibilities

+ Investigate incidents and promptly respond to endpoint, network, and cloud security incidents to mitigate damage or restore service.

+ Review, identify, triage, perform a risk analysis, and respond to security alerts and notifications from third parties or outside researchers.

+ Provide regular and frequent review and analysis of IDS/IPS/Firewalls logs and other monitoring systems.

+ Lead and complete projects as directed by the Director of InfoSec.

+ Develop content to improve detective capabilities in Security Information and Event Management (SIEM) tool.

+ Create playbooks and checklists for knowledge sharing or produce reports of findings and incident summary and postmortem

+ Perform the detection, identification, and reporting of possible network intrusions, anomalous activities, and misuse activities.

+ Conduct reviews and analysis of proxy logs, Microsoft Windows and Active Directory logs, AWS, Azure, and GCP logs to identify, contain and eradicate malicious code and ensure recovery from incidents.

+ Analyze a large volume of security event data from various sources to identify suspicious and malicious activity.

+ Perform comprehensive threat analysis across all critical assets in both the cloud and corporate infrastructure. Create action plans and identify controls that lower the impact and likelihood of threats.

Qualifications

+ Bachelor’s degree in Engineering, Computer Science, Statistics, or similar field. Candidates with commensurate experience without a formal degree are encouraged to apply.

+ 3-5 years of specialized experience in incident response, cyber investigations, intrusion detection.

+ Participation in on-call rotation periodically, which may involve non-traditional working hours.

+ Experience performing data collection, incident response, forensics, and postmortem reports in both cloud and corporate environments.

+ Preferred (but not required) Security certifications including – CISSP, GCFA, GNFA, GCIH, CISM, CIPT, CDPSE

+ Solid skills with scripting languages (Python, shell scripting, PowerShell, JavaScript, etc.)

+ Experience in a 24×7 security operations team is preferred but not required

Other/State Specific

Technology & Systems

+ AWS, GCP, and Azure cloud infrastructures

+ Docker, Kubernetes, OPA, Styra

+ Elastic Search, Splunk, OpsGenie

+ Zscaler, Sailpoint, OKTA

+ Git

Programming / Scripting

+ Python, Bash, Shell Script, C++, Java, Golang

Additional Frontdoor Total Rewards Information: We are passionate about empowering our people, and are creating an environment where associates are engaged and excited to be part of taking the hassle out of home ownership. Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan. The incoming salary for this role is $130,000 for the minimum level of experience outlined in the requirements for this role; however, the salary we ultimately offer will typically increase commensurate with experience.

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ID 2021-2319

Category Engineering

Type Full Time

Company AHS American Home Shield Corp

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Job Posting: JC198516455

Posted On: Nov 26, 2021

Updated On: Jan 29, 2022