at Atrium Hospitality LP in Rogers, Arkansas, United States
Hotel:Rogers Embassy Suites
Bonus Eligible: Yes
Direct Reports: Yes - Multiple
Reports To: General Manager or Assistant General Manager
The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.
TheFront Office Managerwill be tasked with the following duties, responsibilities, and assignments:
Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline
Ensurethat Associates are meeting guest needsand appropriately responding to any guest concernsandescalating as appropriate;
Createa best-in-class guest experience by engaging with guests, providing friendlycourteousservice, anticipating guest needs, increasing guest loyalty, and maintaining relationships;
Coordinateactivities with other departments to ensure that services are provided in an efficient and timely manner;
Ensurefinancial goals of the department and the hotel are being metby managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives;
Perform or assist with cleaning duties as necessaryensuring the hotel is achievingCleanlinessAssuredStandards;
Evaluateand recommendrevenue driving initiativesandmonitorrevenueperformance;
Recommendand implement approvedchanges that could improve service and increase operational efficiency;
Ability to serve as Manager on Duty;and
Any and all other work as required to complete the primary purpose of the position.
Required Prior Experience:
Minimum 2 years of hospitality, front desk experience,
Minimum 2 years of prior supervisory experience
Preferred Prior Experience:
2 years of night audit experience
High school diploma or equivalent
Bachelor's Degree in related field
Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams
Able to lift 50lbs occasionally
Able to lift 10lbs regularly
Able to stand/or walk for duration of scheduled shift
Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events
(65) Managing Vision and Purpose
Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.
(15) Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
(60) Building Effective Teams
Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k;tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends.Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow.Come grow with us!
EOE, including disability/vets
Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos
Atrium Hospitality is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not discriminate against on the basis of disability