Quality Assurance Manager

in Sebastian County, AR

Job Description

Job Title: Quality Assurance Manager

Position Classification: Salaried-Exempt


Job Summary: Performs various tasks necessary to maintain the Quality Management System (QMS), investigates non-conformances, and monitor operations on the plan floor for Quality Assurance. Also supports ISO 9001, 6S, Metrics and Lean Manufacturing processes and data.  The Quality Assurance Manager oversees and maintains the QMS for the manufacturing site.


Qualifications, Knowledge, Education & Experience: Must be at least 18 years of age to perform this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Essential Duties & Responsibilities:

  • Works with management and customers to ensure that quality criteria, testing methods and audit requirements are established for each account and product.
  • Maintains the Quality Management System (QMS) including development, implementation, review, and managing changes.
  • Monitors and evaluates the QMS for effectiveness.
  • Organize, manage, and lead internal audits, corrective actions, and management reviews.
  • Responds to customer complaints, including investigation, corrective action and training of personnel as required.
  • Assist in training and evaluation of training of plant personnel on quality procedures.
  • Creates and modifies work instructions to achieve customer satisfaction on quality requirements.
  • Issues authorization of release of conforming product as required.
  • Prepares various quality reports including KPIs, trend reporting and training plans. Works with Operations Leadership to ensure that reporting is reviewed with management and supervision and posted accordingly in the plant.
  • Ensure in-process quality checks are performed per our quality plans, recognize quality problems, and suggest adjustments to ensure that orders are manufactured and shipped to specifications. Interacts with operations management and supervision to ensure corrective action is taken immediately.
  • Identify and record any problems relating to the product, process and the quality system.
  • Ensures the promotion of awareness of customer requirements throughout the organization.
  • Interacts with sales, production, and customers to ensure customer satisfaction.
  • Assists customer service, sales and management in tracking, trending and resolving complaints. Ensure that customer reporting for quality systems meets customer requirements.




  • Minimum of BS in a business related field of study, preferred



  • Minimum of 3 years of previous work experience in a manufacturing setting with QC Management responsibilities


Knowledge, Skills, and Abilities:

    • PC literate to include MS Word, strong Excel, Power Point, Outlook
    • Ability to lead various cross functional teams in Root Cause analysis
    • Ability to develop systems and tools to track, manage, maintain, and improve quality systems.
    • Ability to interface with customers effectively including phone calls, emails and face to face.
    • Understanding of Lean Principles required.
    • Statistical Process Control experience and understanding preferred.
    • Attendance/Punctuality - Is consistently at work and on time.


    • Quality - Demonstrates accuracy and thoroughness; maintains a clean and organized work environment.


    • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.


    • Safety - Observes all safety procedures and policies; Reports potentially unsafe conditions to supervisor; Uses equipment and materials properly.


    • Good attention to detail.


  • Able to work accurately from verbal and written instructions.


This description is a general statement of required major duties and responsibilities performed on a regular and continual basis. It does not exclude other duties that may be assigned.



Equal Employment Opportunity / Affirmative Action / Veteran / Disability Employer

Copy Link

Job Posting: 3141951

Posted On: Nov 22, 2021

Updated On: Dec 30, 2021