Manager Customer Replenishment

at The Hershey Company in Bentonville, Arkansas, United States

Job Description

Position summary:



Location: Bentonville, AR


On-site in Bentonville, AR, this position is accountable for the following:


Role likely assigned to one of key business segments at Walmart: candy aisle & seasons or front end & grocery/snacks. Act as subject matter expert and replenishment leader of key business segments.


Lead team of replenishment planners. Create process improvements that elevate replenishment work. Coach and develop planners in their career.


In a fast-paced environment, proactively maintain performance accountability and drive urgency for action. Drive item-level forecasting and replenishment corrective actions for assigned Walmart business segment using key supply chain metrics such as retail in-stock, retail on-hand & distributor pipeline inventory, and case fill to distributor and retailer.


Utilize & update, as necessary, product lifecycle trends for all promotional events, modular transitions, and item changes. Trends will include point of sale retail take-away, inventory availability, historical promotional activity, and de-seasonalized demand.


Identify forecast exceptions and service gaps. Drive corrective actions upstream through Hershey supply chain to drive reliability/supportability and eliminate waste. Drive corrective actions downstream to retail with third-party distributors, Walmart and/or Sam's Club Replenishment Managers and Buyers to drive inventory and sales growth.


Co-develop and co-communicate with Demand Planning partners accurate and timely factory shipment forecasts specific to promotional events, modular transitions, and item changes


Build and maintain multiple customer-facing relationships, including Walmart and/or Sam's Replenishment Managers and Buyers and third-party distributors. Build and maintain multiple internal relationships, including Sales, Category Management, Customer Service, Finance, Sales Planning, and supply chain partners.


Lead in a limited number of select special projects and strategic initiatives, including promotional events and continuous improvement opportunities.

Key Responsibilities:


Drive performance accountability across business segments.


Lead team with business process improvements to deliver faster informed decision making.


Assist in communicating key performance metrics to Hershey and customer leadership.


Lead, as applicable, the Walmart Team on assigned strategic initiatives, projects, policies, and industry groups.


Identify, implement, and communicate forecast changes by exception to internal sales, Hershey supply chain, and Walmart replenishment


Forecast, communicate, and monitor business segment promotions and modular volumes and timing.


Manage the product life cycle for all promotional events, modular changes, and item changes.


Report against and drive corrective actions as necessary for all key performance measures.


Actively lead in formal internal and external meetings to facilitate business planning.


Actively lead weekly Collaborative Demand Alignment meetings with Demand Planning and internal sales.



Strong written and oral communication skills


Advanced Project Management skills


Advanced analytical and problem-solving skills


Minimum Bachelor degree. Master's degree preferred.





If you require a reasonable accommodation as part of the application process, please contact the HR Service Center (


The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws. 


The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans

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Job Posting: 3138917

Posted On: Nov 20, 2021

Updated On: Dec 20, 2021