Manager, Facebook Reality Labs Research Operations

at Facebook in Little Rock, Arkansas, United States

Job Description


Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.


At Facebook, we are building the next generation of devices and experiences that make people feel closer together, which we call Facebook Reality Labs (FRL). The FRL organization includes Oculus and Portal products, as well as other hardware and wearable devices, AR and VR software, content and research and development labs.

As a Manager, Facebook Reality Labs Research Operations, you will implement operational systems, act as a connector, and problem solve operational hurdles to enable researchers to do their most impactful work. In this new role, you will define, establish, and maintain operational and team-wide programs as well as create and manage processes to support the growing team. The ideal candidate is entrepreneurial, enabling the team’s best work by leading strategic planning of programs, managing short and long-term project milestones, anticipating project issues and resolving them, connecting resources to research needs, and removing barriers to doing great work. The Manager, Facebook Reality Labs Research Operations, is an expert in problem solving and multitasking, while building long-term relationships with the team and cross-functional partners. You will utilize a full range of organizational and interpersonal skills that help our talented teams operate at their highest and most effective level.

This role requires both execution and strategic-focused program management experience and broad knowledge of research’s impact on product design and development. Communication skills, ability to manage complex logistics, and a highly organized approach are mandatory.

Required Skills:

1. Move initiatives forward, find resources, raise concerns to appropriate owners early and resolve open issues that prevent progress

2. Hold the line when schedule or progress is in jeopardy while maintaining respectful relationships

3. Predict roadblocks and obstacles and establish meetings or integration points between teams

4. Prioritize competing needs with reasoning and solutions

5. Coordinate resources across multiple projects and teams

6. Contribute to overall Research Program Management team processes and tools, updating databases and initiating improvements where needed

7. Define FRL Research Operations Team vision, set, and communicate team goals and communicate strategy. Define measures of success for both the Ops Team as well as the UX Research Team

8. Engage, partner, and collaborate with UX Research team members and leadership to proactively identify opportunities to radically improve the effectiveness of our research process

9. Build and maintain a trusted, cooperative relationship with internal cross-functional partners (e.g., Legal, Privacy, Policy, Finance, Facilities, Security)

10. Serve as a dependable point-of-contact/link to the Global Facebook Research Ops team, leveraging new processes or best practices for FRL teams when needed and relevant

11. Utilize strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes

12. Lead and develop a multi-disciplinary team with varying levels of experience

Minimum Qualifications:

13. BA/BS degree or higher

14. 8+ years of experience in operations or project/program management

15. 3+ years people management experience

16. 3+ years of experience in technology OR user experience research

17. Proven track record of breaking down processes and identifying pain points to deliver business improvements

18. Experience communicating with a variety of audiences ranging from product team members to directors/VPs

19. Proven track record of collaborating with cross-functional groups to produce results

20. Experience developing and managing a budget

21. Experience of operational routines and the management of internal-facing project teams

22. Experience scaling operations in a business environment

Preferred Qualifications:

23. AR/VR experience

24. Familiarity with UX/usability research and methods for both hardware and software

25. Experience with research operations, participant recruiting teams, lab facility management

26. Experience leading a globally distributed team

27. Client or vendor management experience

28. Experience developing international research programs

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

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Job Posting: JC198058656

Posted On: Nov 20, 2021

Updated On: Jan 16, 2022