Order Processor

at Golden Hippo in Memphis, Tennessee, United States

Job Description

Who We Are:Golden Hippo is an employee-owned, vertically-integrated, highly profitable direct-to-consumer marketer of health, beauty, and pet care brands that collectively generate $1 billion of revenue annually. Our employees are passionate about our mission to create best-in-class products across broadly appealing categories – to help people live their healthiest, happiest lives.

Our A-players are results-driven creative thinkers who like to move fast, get the job done, and have fun doing it. If you love to roll up your sleeves, take on exciting new challenges every day, and drive massive growth, we want to hear from you!

Why Golden Hippo:Here at Golden Hippo, we work to develop best-in-class products, revolutionary marketing campaigns, and glowing customer experiences. We pride ourselves on our award-winning culture and incredibly diverse workforce. We intentionally strive to cultivate, create, and celebrate a rich, vibrant and inclusive culture of belonging where our employees feel respected and empowered. We also offer:

Golden Bolt, the fulfillment division of Golden Hippo is currently looking for an Order Processor who is responsible for processing incoming orders received via a WMS platform. This position is critical in ensuring that orders are processed quickly to meet and exceed customer expectations while working efficiently as a team and complying with company standards and rules.

Shift: Sunday-Thursday 2:00 PM – 10:30 PM


At Golden Bolt you have a chance to make an impact. You will have the opportunity to be creative, take initiative and grow. A career at Golden Bolt is more than just a job. It’s the chance to work among friends every day, to work and play hard, and to see the results of your work firsthand. We work in a lively, laid back work environment with a fully stocked kitchen for our employees to use. We also offer:

+ Competitive salary (DOE)

+ Employer-paid benefits (medical, dental, vision, life)

+ Matching 401K plan

+ Highly interactive work with a talented, passionate team

+ UNLIMITED room for growth and results-based pay increases

What Your Day-to-Day Will Look Like:

+ Process, organize and stage orders for shipping based off specific criteria and daily needs, including special order requests.

+ Evaluate, review and resolve order issues to ensure accurate processing, such as address fixes.

+ Pull, analyze and provide daily data reporting to various departments, such as backorder reports.

+ Investigate and provide timely feedback to Customer Service, such as order holds and cancellations.

+ Escalate potential system or order issues to Manager and/or superiors.

+ Participate in intradepartmental/interdepartmental project collaborations.

+ Manage and prioritize multiple requests to ensure timely completion of tasks.

+ Assist various departments during peak seasons.

+ Other duties as assigned.

The Best Candidates Will Have:

+ 6+ months experience in working with WMS or an equivalent order processing system.

+ Excellent computer skills.

+ Ability to learn basic software programs.

+ Excel and Google Sheets experience.

+ Has knowledge of warehouse and distribution commonly used concepts, practices, and procedures.

+ Deadline driven, detail oriented and resourceful with ability to take direction closely.

+ Experience working in a collaborative multi-cultural group environment as well as individually.

+ Demonstrates professional attitude and adhere to work schedule and attendance policy.

+ Ability to quickly adapt to procedural changes. SQL and basic coding skills is a plus.

+ Prior experience in problem solving and troubleshooting including ability to analyze heavy dataset. HighJump, NetSuite, and/or data analysis experience is a plus.

Equal Employment OpportunityGolden Hippo strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas. Hiring PracticesThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Golden Hippo recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Golden Hippo may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. AL AK AZ AR CA CO CT FL HI ID IL IN KS MA MI MT NV NM NY NC OH OR TN VA TX UT WA Remot

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Job Posting: JC198000032

Posted On: Nov 20, 2021

Updated On: Dec 10, 2022

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