LPN Scheduler (3269)

at LifePoint Health in Cleveland, Mississippi, United States

Job Description

  • Responsible for timely and accurate scheduling of patients for departments that scheduled testing.
  • Obtain all patient information to ensure the correct patient is scheduled for testing.
  • Ensure the correct test prep is relayed. (i.e. full bladder/ nothing to eat or drink 8 hours prior to test)
  • Verify a convenient date and time are selected for the patient.
  • Verifies correct and complete order received prior to scheduled test.
  • Assist in reducing No Show volumes
  • Obtain Authorizations for Radiology procedures
  • Work retro authorization in eRequest
  • Review Denials for Weekly and DMAT
  • Submit NOA to BCBS Monday through Friday
  • All Schedulers:
  • Provides excellent customer service.
  • Promptly schedules patients for outpatient testing as ordered by the physician and procedure sequencing guidelines.
  • Ensures date and time scheduled are relayed correctly to the caller.
  • Educate physician offices on the correct elements for a complete script/order.
  • Obtain authorization from the physician office asking if it is for_Hospital Name_. (Sometimes the authorization is obtained for a different facility and needs to be corrected.)
  • Searches MPI completely to ensure assignment of the correct medical record number. Notifies medical records for any duplicate medical record number.
  • Obtains all necessary or detailed information from the individual scheduling patient including patient demographics, insurance information and preferred date and time.
  • Document specifics of the test and note that the prep for the test was relayed to the caller
  • Document any special considerations for the test (i.e. Patient has a hard time laying down. / Special items related to a physician request etc.)
  • Relay information to where the patient will go for testing. (Enter at the Radiology entrance/ Open MRI-look for the Blue Awning etc.)
  • Same day or early morning add on testing, communicate with the Department, Pre-Registration and Registration*/all/*add on appointments. (call the areas and document who you informed in your notes)
  • Follow the daily Script/Order process to ensure all scripts available and complete for next day’s testing. (be sure to note that the script/order was received in your notes)
  • Ensure authorizations received are for the correct facility.
  • Pull accounts from the scheduling system into the HMS system allowing Relay to check the insurance behind the scenes to assist pre-registration.
  • Schedulers are cross trained to cover each other’s positions for vacations and call outs.
  • Surgery Scheduler:/(all schedulers are cross trained to fill in)/
  • Responsible to add surgeries to the scheduling system
  • Run Relay
  • Verify Authorizations
  • Follows up on No-Shows and reschedule


  • Associate Degree or higher.

Licensure/Certification/ Registration:

  • LPN License

Required Work Experience:

  • Customer Service/ Computer Knowledge/

Complexity of Work:

  • Requires critical thinking skills
  • Ability to work with physicians and office staff.
  • Ability to use Decisive judgment
  • Ability to work with minimal supervision
  • Able to work in stressful situations
  • Take appropriate action.

Personal Protective Equipment:

  • Follow standard precautions using personal protective equipment as required.

Job: Please select a valid job field

Organization: Bolivar Medical Center

Title: LPN Scheduler (3269)

Location: Mississippi-Cleveland

Requisition ID: 7422-3269

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Job Posting: JC197779395

Posted On: Nov 18, 2021

Updated On: Jan 24, 2022