Director of Information Security Engineering (100% Remote)

at Frontdoor in Memphis, Tennessee, United States

Job Description


Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands (American Home Shield, HSA, Landmark, and OneGuard) and an expanding portfolio of home services. Frontdoor serves more than two million customers across the U.S. through a network of 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With over 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit


As the Director of Information Security, you will be responsible for defining and maintaining the information security program for Frontdoor’s Cloud and Production Networks.

The Director of Information Security is involved in identifying, recommending, and implementing best practices, policies, standards, baselines, guidelines, procedures, and security solutions. This role requires strategic and technical experience with proven results to lead the overall information security strategy, vulnerability management, incident management, application security standards, and security monitoring. This role is also responsible for identifying, evaluating, and reporting legal and regulatory items, IT, fraud, and cybersecurity risk to information assets while supporting and advancing business objectives.

+ Leads, develops and maintains technology policies, processes, procedures, and key metrics related to all internal and cloud systems

+ Deep understanding of identity systems, security threats, code validation tools, cryptographic algorithms.

+ Identifies and ensures implementation of best practices, policies, and standards.

+ Recommends additional security solutions or enhancements to existing security solutions to improve overall enterprise security posture.

+ Participates in the design and review of vulnerability assessments, penetration tests, and security audits.

+ Develop, socialize, implement, and support a multi-year technical roadmap of products and architectural approaches to secure our hybrid cloud and on-premise environments.

+ Works collaboratively with internal stakeholders and partners to create a comprehensive roadmap and implement it in a phased approach to realize the overall security roadmap.

+ Identifies, evaluates, and reports on cybersecurity risk related to network/infrastructure assets.

+ Directs the inventory of information assets and maintains the asset repository.

+ Lead the development, maintenance, and testing of the Information Security Incident Response Playbook(s). In addition, perform annual tabletop exercises integrating critical functions across the organization.

+ Coordinates with auditors in the execution of audits. Develops a strategy for handling audits and external assessment processes for relevant regulations

+ Provides strategic and tactical security guidance for all IT projects, including evaluating and recommending technical controls.


+ Bachelor’s Degree in Computer Science and 10 -15 years of software development and management work experience, including five years of Security and Infrastructure compliance management experience and five years of project, business, or management experience, or an equivalent combination of education and experience, required.

+ Experience and knowledge of audit and compliance management methodology

+ Experience running embedded security engineers in development teams to educate and grow understanding of secure coding practices.

+ Working knowledge of global data privacy rules and regulations.

+ Strong writing skills and communication skills.

+ Demonstrated ability to think strategically and make effective and timely decisions.

+ Preferred (but not required) Security certifications including – CISSP, GCFA, GNFA, GCIH, CISM, CIPT, CDPSE

Technology & Systems

+ AWS, GCP, and Azure cloud infrastructures

+ Docker, Kubernetes, OPA, Styra

+ Elastic Search, Splunk, OpsGenie

+ Zscaler, Sailpoint, OKTA

+ Git

Programming / Scripting

+ Python, Bash, Shell Script, C++, Java, Golang

Other/State Specific

Additional Frontdoor Total Rewards Information: We are passionate about empowering our people and are creating an environment where associates are engaged and excited to be part of taking the hassle out of home ownership. Our approach to benefits is holistic, and includes health, wellbeing and financial components including insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan. The incoming salary for this role is$200,000for the minimum level of experience outlined in the requirements for this role; however, the salary we ultimately offer will typically increase commensurate with experience.

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Job Locations US-MO-Jefferson City | US-TN-Memphis | US-CO-Denver | US-TX-Austin

ID 2021-2379

Category Information Technology

Type Full Time

Company AHS American Home Shield Corp

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Job Posting: JC197720889

Posted On: Nov 17, 2021

Updated On: Jan 28, 2022