Track & Trace Anaylst

at Expeditors in Memphis, Tennessee, United States

Job Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

+ 15,000 trained professionals

+ 250+ locations worldwide

+ Fortune 500

+ Globally unified systems

Develop and continuously refine Expeditors’ Centralized Track & Trace team to ensure the most efficient and accurate tracking information is available for Expeditors’ and its customers.

Major Duties and Responsibilities:

+ Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)

+ Track and Trace Ocean, Air, and Domestic shipments daily.

+ Understand department process flow and looking for best practices to improve operational efficiency and productivity.

+ Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)

+ Escalation of problems to Management when necessary

Personal Development:

+ Meets company standards of 52 hours training per year per employee.

+ Attend training classes when required.

+ Complete mandatory training when required.


+ Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.


+ Be open to supporting the development and implementation of new system changes and enhancements into department.

+ Be involved and suggest system/process improvements.

Expeditors offers excellent benefits

+ Paid Vacation, Holiday, Sick Time

+ Health Plan: Medical, Prescription Drug, Dental and Vision

+ Life and Long Term Disability Insurance

+ 401(k) Retirement Savings Plan

+ Employee Stock Purchase Plan

+ Training and Education Program

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Job Posting: JC197508169

Posted On: Nov 13, 2021

Updated On: Jan 05, 2022