Technical Project Manager / Release Coordinator

at MasterCard in

Job Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Technical Project Manager / Release Coordinator


Do you enjoy seeing technical projects to success and use an agilest mindset at heart and in practice? Do you pride yourself on helping to deliver value to customers? Have you enjoyed solving problems and supporting process improvements? If this describes you and you want to work for a company that offers that opportunity, with above and beyond benefits including paid parental leave, flexible work hours, gift matching, and even volunteer incentives, then join us! Do you want to work in an inclusive and nurturing culture that encourages your own professional learning and development? Read on.

At Mastercard, our industry expertise is enhanced by our commitment to being a force for good in the world. We do well by doing good. Our core values of trust, partnership, agility and thoughtful risk taking are displayed in everything we do. Our culture of collaboration and inclusion makes our company the place where the best people choose to be. Come join us!

Join us to be a part of a transformational Engineering Operations Team in Merchant Loyalty

As part of the Engineering Operations Team, you will…

? Be leading and supporting strategic operational improvement processes across software engineering. As a part of the Engineering Operations team in a global engineering organization, our team is responsible for transformation and improvement toward operational excellence. We support success and cultivate an agile mindset in all team members where problems are embraced as welcome opportunities to inspect, adapt and grow.

? Develop key relationships across the Organization, in and outside of Engineering to take a “Program mind-set” to strategically AND tactically enable the best practices and processes with these key relationships.

? Help in identifying and diagnosing process challenges, rollout and support new process improvements that positively impact effectiveness across the company, and will be a point person to address team member questions on new processes as needed.

As a Change/Release Coordinator, you will spend approximately 50% of your time to…

? Coordinate major software feature releases as ongoing delivery of value where multiple teams and solution groups are involved in development.

? Be responsible for planning and coordination of activities involved in the release of a new versions or incremental updates of the software platform into staging and production environments

? Facilitate the coordinated preparation of releases, with internal participants and stakeholders

? Resolve/report issues and help manage dependencies and risks

As a Technology Project Manager, you will spend approximately 50% of your time to…

? Be an agile project manager and oversee multiple cross-functional projects that deliver significant impact

? Organize and orchestrate the successful completion of technology projects or programs to deliver engineering work or operational improvements within the engineering team or across the portfolio, while maintaining focus towards the business value of the completed increments

? Manage and own the upkeep and accuracy of the project status, milestone achievement, roadmap and outlook, as well as manage expectations and communication around the timeline to stakeholders inclusive of engineering leadership, product and delivery team members, and others

? Utilize a measurement framework and create and deliver accurate reports that show achievement of targeted objectives and outcomes

? Monitor, escalate and assist in clearing project impediments, working with the product and engineering leaders and team members on solutions or escalation paths

All about you

? Experience within project management successfully delivering 1-2 simultaneous projects across more than one team, preferably on technical/software projects or programs

? Experience working in software development on SaaS based solutions, with an understanding of the SDLC within a sprint-based agile methodology

? Can communicate effectively to multiple levels of stakeholders including peers, technical team members, technical leaders and executives

? Strong and professional written and verbal communication skills

? Demonstrated experience breaking down problems to solvable parts, organizing work, supporting planning, and helping to identify risks and mitigation strategies

? Client success mindset and outcome-oriented

? Demonstrated ability to operate with independence and autonomy toward shared goals

? Engage with constant curiosity and desire to learn new things

? Demonstrated experience building positive relationships, partnering with and influencing dependent teams while earning the respect of the individuals you work with across the organization

? Direct experience using and interpreting data for decision-making and applying continuous improvement ideas

? Strong pluses:

? Experience in change management methods within a technical environment

? Experience working in an agile methodology, preferably within the scrum framework

? Experience with Atlassian Jira usage and administration is a strong plus

? BS in engineering, computer science or related discipline

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.?

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-141867

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Job Posting: JC195903258

Posted On: Oct 27, 2021

Updated On: Dec 05, 2021