Network Field Engineering Supervisor

at Ritter Communications in Jonesboro, Arkansas, United States

Job Description

General Summary:

The Network Field Engineering Technician Supervisor, Planning and Deployment, is a working supervisor performing the functions of a Network Field Engineering Technician as well as leading the team responsible for maintaining network facilities and equipment as well as installing network elements (transport, access and core) within the Ritter Communications network. This work also involves design, standardization and management of critical infrastructure including ISP/cabling.

Essential Job Functions:

  • Directs and coordinates the work of Network Field Engineering Technician staff;
  • Responsible for performance management and employee development including performance reviews and time approvals;
  • Installs network equipment based on installation standards; This includes but is not limited to switches, routers, servers, power systems, optical network equipment, patch panels and cables;
  • Owns stage 1 network equipment configuration, installation and testing; This includes base configuration specific to requirements;
  • Gathers and accounts for all material and equipment needed for network installations based on deployment design;
  • Ensures Critical Infrastructure/power systems are functional which includes performing and analyzing battery routines, performing maintenance on UPS and DC power systems;
  • Provides feedback (as-built data) to Planning Engineers to ensure all site records are accurate and updated in M4;
  • Provides feedback to manager regarding network facility needs for annual budgeting;
  • Ensures all cables are routed correctly through cable management systems;
  • Performs routine preventative maintenance on network equipment and facilities as defined; Perform regular site audits for records assurance;
  • Performs annual alarm testing with the NOC;
  • Provides final ‘Room Ready’ documentation for new POPs; This includes all aspects required by the NOC to assume monitoring of network facility environmentals alarms;
  • Manages on site labeling of all ISP and network equipment;
  • Prioritizes safety as a primary objective in all duties;
  • Support Network Operations and Network Planning & Deployment teams including night work and 24 hour emergency call out;
  • Manages truck stock and tools budgets as well as company fleet requirements;
  • Attends various meetings with management, departments and vendors to ensure company objectives are met;
  • Streamline and standardize on methods and procedures that allow for scale;
  • Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required;
  • Performs other duties as assigned by Network Planning & Deployment Director.

Knowledge, Skills, and Abilities:                                                      

  • Knowledge of telecommunications design, installation practices and principals;
  • Experience provisioning or commissioning telecommunications network elements such as routers, switches, DSLAMs, PON, TDM, VOIP, DWDM;
  • Experience in Ciena, Calix and Nokia platforms a plus;
  • Experience with various equipment asset and circuit inventory systems;
  • DC Power System experience required;
  • Mapcom M4 experience a plus;
  • Experience with various equipment asset and circuit inventory systems;
  • Skill in operating various office equipment such as personal computer, various software programs including Microsoft Office applications (Excel, Outlook, Visio), and telephone systems;
  • Skill in problem identification, resolution and oral and written communication;
  • Skill in reading and interpreting technical documents such as vendor deployment guidelines, white papers and configuration manuals;
  • Project Management skills required;
  • Ability to organize and prioritize multiple work assignments;
  • Ability to pay close attention to detail;
  • Ability to work independently and make sound decisions using information at hand;
  • Ability to work in a team environment;
  • Ability to support a 7 day x 24 hour x 365 day operations environment;
  • Ability to travel for business requirements; must possess a valid Driver’s License with a satisfactory driving record.

Education and Experience:

Bachelor's Degree in Technical or related field or equivalent work experience required.

1-2 years leadership experience preferred.

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Job Posting: 3105668

Posted On: Oct 26, 2021

Updated On: Nov 26, 2021