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Cocktail Server - PT (Tunica)

at MGM Resorts International in Tunica, Mississippi, United States

Job Description

Location:

Robinsonville, Mississippi

PRIMARY PURPOSE:

As a Cocktail Server, you will be responsible for setting the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

+ Take order, and serve food and drinks efficiently and accurately in work area as applicable

+ Place order, and garnish and serve cocktails to guests

+ Maintain complete knowledge of menu items, liquor brands, beers and non-alcoholic selections available

+ Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately

+ Perform opening and closing duties based upon shift assignment to include fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies

+ Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

+ Perform other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES:

+ Knowledge of beverages on menu, including characteristics of wine and champagne by the glass, major wines, liquor brands, beer, non-alcoholic beverages, designated glassware, terminology, and garnishes

+ Highly motivated and energetic personality

+ Able to take initiative and exhibit flexibility

+ Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts

+ Able to lead and mentor a team

MINIMUM REQUIREMENTS:

+ Work varied shifts, to include weekends and holidays

PREFERRED:

+ High school diploma or equivalent

+ Six (6) months experience as a cocktail and/or food server in a similar environment

+ Experience working in a similar resort setting

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email diversityrecruiting@mgmresorts.com

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Job Posting: JC195796275

Posted On: Oct 24, 2021

Updated On: Oct 30, 2021