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Administrative Analyst - Customer Service Represen

at UAMS (University of Arkansas for Medical Sciences in Little Rock, Arkansas, United States

Job Description

Administrative Analyst - Customer Service Representative

Requisition ID

2021-79593

Category

Administrative

Position Type

Regular Full-Time

Department

VCF CORE Hosp Billing PB Customer Svc

Post End Date

11/6/2021

Overview

 

 

 

***This is a work from home position once trained on site.***

The Administrative Analyst reviews, analyzes, and resolves problems on accounts concerning physician & hospital billing resulting from calls from patients, family members, attorneys, insurance companies or work queue assignments. HIPAA compliance regulations must be followed. There are two separate processes for physician & hospital accounts. Applies knowledge of 3rd party billing practices and regulations in the management of assigned accounts.

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving the health, health care, and well-being of Arkansans.

 

UAMS offers amazing benefits and perks:

Health: Medical, Dental and Vision plans available for staff and family

Holiday, Vacation and Sick Leave

Education discount for staff and dependents (undergraduate only)

Retirement: Up to 10% matched contribution from UAMS

Basic Life Insurance up to $50,000

Career Training and Educational Opportunities

Merchant Discounts

Concierge prescription delivery on the main campus when using UAMS pharmacy

Salary: $15/hr - $31,200.00 annually

 

 

 

 

Responsibilities

 

 

 

Reviews analyzes and resolves problems on accounts concerning physician & hospital billing resulting from calls from, patients, family members, attorneys, insurance companies or work queue assignments.

Two separate process' for physician & hospital accounts.

Applies knowledge of their party billing practices and regulations in the management of assigned accounts.

Discusses account with patients by phone, face to face, MyChart, email (other electronic communication) or fax to respond to concerns and answer questions verifying all insurance has been billed properly and financial assistance has posted.

Sets payment plans, post payments manual and virtual in cash drawer, complete end of day processing following cash handling procedures.

Works as liaison between agencies and patient.

Processes incoming correspondence including attorney requests for information, financial hardship.

Utilizes various patient systems, websites to retrieve information.

Other duties as assigned.

 

 

 

 

Qualifications

 

 

 

Minimum Qualifications:

Bachelors' degree in Business, Social Work, Public Service or related, PLUS one (1) year experience in a high volume customer service center or hospital revenue cycle related function

OR

High School diploma PLUS five (5) years experience in a high volume customer service center or hospital revenue cycle related function.

Additional Requirements:

Experience in medical customer service, medical account review or analyzing insurance claims.

Must possess excellent verbal and written communication skills and the ability to maintain professional standards at all times.

This position is subject to a pre-employment criminal background check. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

 

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Physical Requirements

 

 

Stand: Occasionally

Sit: Continuously

Walk: Occasionally

Bend, crawl, crouch, kneel, stoop, or reach overhead: Occasionally

Lift, push, pull, carry weight: 11 - 25 lbs

Use hands to touch, handle, or feel: Continuously

Talk: Frequently

Hear: Continuously

Taste or smell: Frequently

Read, concentrate, think analytically: Continuously

Physical Environment: Inside Office Environment

Noise Level: Moderate

Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity

Hazards: None

 

UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence.  If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (501) 686-6432 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

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Job Posting: 3101402

Posted On: Oct 22, 2021

Updated On: Nov 07, 2021