Mortgage Loan Processor II

at Centennial Bank in Conway, Arkansas, United States

Job Description


Process mortgage loans from application to closing. Comply with all legal and regulatory guidelines related to the mortgage loan industry. Improve customer service by processing all loans in a timely manner.



1. Answer incoming phone calls and answer customer questions regarding mortgage loans in general or specific to a borrower's loan in process. This duty is performed daily, about 25% of the time.


2. Process FHA, VA, Conventional, Bond and RD loans after application, which includes, but not limited to, processing various types of verifications, pulling credit report, ordering appraisals, ordering title work, running loans through an automated system, pulling flood certificates, getting loan files ready and submitting them to underwriting, following up with underwriting and clearing all underwriting conditions. This duty is performed daily, about 40% of the time.


3. Correspond with customers, real estate agents, appraisers, and title companies as needed to obtain information necessary to getting the mortgage loan ready to close. This duty is performed daily, about 5% of the time.


4. Prepare month end reports to various banks and regulatory agencies. This duty is performed as needed.


5. Work directly with the Mortgage Loan Officer to ensure the utmost in customer service. This duty is performed daily, about 10% of the time.


6. Refer customers to other bank personnel as needed. This duty is performed daily, about 5% of the time.


7. Perform research on Bankway, Fortis, Image Center and Dimension. This duty is performed daily, about 5% of the time.


8. Perform daily duties on all bank systems and Mortgage operating systems such as DO, DU, LP, Encompass and Doc magic. This duty is performed daily, about 5% of the time.


9. Identify Cross Selling opportunities. This duty is performed daily, about 5% of the time.


10. Review fields for completeness, qualification and Compliance. This duty is performed daily.


11. Communicate deficiencies to the loan officer and customer. This duty is performed daily.


12. Advise loan officer of any changes needed in the file to obtain loan approval. This duty is performed daily.


13. Communicate with realtor and customer of status as they change. This duty is performed daily.


14. Communicate with Underwriter once file is submitted for approval process. This duty is performed daily.


15. Clear underwriting conditions. This duty is performed daily.


16. Complete required BSA/AML training and other compliance training as assigned. This duty is performed annually.


17. The ability to work in a constant state of alertness and in a safe manner.


18. Perform any other related duties as required or assigned.



To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.



Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 3 years related experience and/or training, and 12 to 18 months related management experience, or equivalent combination of education and experience.



Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence.



Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.



Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.

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Job Posting: 3099701

Posted On: Oct 21, 2021

Updated On: Nov 21, 2021