MLife Players Club Rep - FT

at MGM Resorts International in Tunica, Mississippi, United States

Job Description


Robinsonville, Mississippi

  • starts at $14 an hour *******************************************

AMAZING benefits including:

+ Full medical, dental and vision coverage starting at $22 a pay check for employee only (Coverage through Anthem Blue Cross/Blue Shield)

+ 401k Company Match Program

+ Student loan payback programs

+ Free, paid hot lunch

+ Free uniforms

+ Free onsite medical clinic for employees and their dependents

+ Much more!


It is the responsibility of the Players Club Marketing Representative to assist guests at the Players Club desk or other assigned area with all aspects of their account and to enroll new guests in the loyalty program while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.


+ Assist players with all requests in a professional and timely manner; answer questions and address problems

+ Explain the loyalty program in detail and redeems guests’ points for express comps

+ Evaluate members’ status and issue complimentary amenities based on established Company guidelines

+ Utilize all aspects of the Player Tracking System; input player information into the database system and issue loyalty program cards

+ Protect the confidentiality of all company files and document under immediate control

+ Communicate new ideas to upper management in order to improve productivity

+ Resolve guest complaints within scope of authority and otherwise refer the matter to management; notify supervisor of all unusual events, circumstances, missing items, or alleged theft

+ Perform other job-related duties as requested


+ Proficiency in Microsoft Office, Players Club/Patron, Opera, VIPR, Cognos 8, SQL, Symposium, APrimo, ORS, E commerce, CTS, and other relevant software

+ Able to effectively communicate in English, in both written and verbal forms

+ Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail

+ Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts


+ Work varied shifts, to include weekends and holidays


+ High school diploma or equivalent

+ Experience in a face-to-face guest service position

+ Bilingual, English as the primary or secondary language

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email

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Job Posting: JC195448954

Posted On: Oct 21, 2021

Updated On: Dec 04, 2021