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CUSTOMER SERVICE AGENT

in Sebastian County, AR

Job Description

Applicant apply in person or email resume./ Must have ten(10) years in manufacturing environment and ten (10) years direct customer service related work.* Responsible for direct customer communications regarding orders,quotes, and other requests.Customer Services Agents responsible for creating sales order in MRP software.Work in conjunction with Sales team to ensure RFQ's are communicated to Quoting Team,in a timely manner.Work in conjunction with Quoting Team to ensure all completed quotes are entered into MRP software accurately and in a timely manner.Work in conjunction with Director of Operations to ensure active sales orders are scheduled according according to customer's request and requirements.Communicate with purchasing department to ensure all sales order purchasing activities are scheduled to meet OTD requirements.Monitor supplier and vendor performance along with company purchasing department. Communicate sales order progress daily in production meetings.Communicate to Operations and Sales same day any relevant customer complaints. Work in conjunction with Operations and Sales and Accounting on resolving customer debits and returns and reworks. All other duties required by the position not listed here.*Pay not disclosed, will be discussed at time of interview.*

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Job Posting: 3097184

Posted On: Oct 19, 2021

Updated On: Nov 16, 2021