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IT Help Desk Supervisor

at Insight Enterprise Inc. in Conway, Arkansas, United States

Job Description

Requisition Number: 84324

 

Position Overview

The Supervisor Services oversees all execution of contracted service solutions to support the Client's business. This includes but is not limited to: specific service desk support, quality assurance in the custom configuration lab, managing technicians and material handlers, and development and execution of day-to-day business practices as related to all quoting, vendor warranty, vendor trade-in, order management, and other related activities.

What you'll do at Insight

Maintain close relationships with all of Insight's primary Services vendors to ensure the team and Insight sales is updated with current product and program information.

Assists in developing new partnerships and emerging technologies pertinent to the growth of Services revenue and increased profit margins.

Make sure all employees are working efficiently thru constant monitoring of orders.

Follow business practice guidelines and communicate to management existing or potential problems.

Adhere to safety standards, immediately correcting or reporting any unsafe conditions.

Supervise the prioritizing and assignment of the daily workload.

Coordinate training and assessment of new teammates

Investigate and resolve complaints received regarding services performed.

Setup, maintain and update quality assurance procedures used in the Services Department.

Setup, maintain and update system diagnostics, while maintaining a database of quality records on configuration errors, defects and customer complaints.

Oversee the ordering of necessary supplies.

Represent Insight in a professional and business-like manner as well as communicate effectively (in both written and verbal communications) with Insight's partners and clients.

Contact sales representatives with any questions concerning sales-related projects.

Ensure that ISO standards are maintained and strictly followed.

Other duties as assigned.

What you'll need to join Insight

Bachelor's degree from four-year College or university; or five years related experience and/or training; or equivalent combination of education and experience.

Microsoft Certified Systems Engineer (MCSE) or similar certifications preferred, but not required.

Must have a thorough knowledge of common IT equipment.

Three years of SAP experience required.

Three years of supervisory or related experience in a high tech environment preferred.

Thorough working knowledge of ISO 9001:2000 required.

Pre and post-sales support experience is a plus.

Must have an intricate knowledge of all programs and operational procedures of all Insight's Services vendor partners and effectively communicates those procedures to teammates and Insight sales as required.

Must have a proven track record of effectively supervising teams.

Ability to respond effectively to the most sensitive inquiries or complaints required.

Ability to write using original or innovative techniques or style a must.

Ability to read, analyze, and interpret general business/ professional journals, technical procedures, or regulations a must.

Must have the ability to effectively present information and respond to questions from groups of managers, customers, other employees.

Physical Demands

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, hear, and operate a computer, telephone and keyboard.

Specific vision abilities required by this job include close vision requirements due to computer work.

Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.

Work Environment

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Moderate noise (i.e. business office with computers, phone, and printers, light traffic).

Ability to work in a confined area.

Ability to sit at a computer terminal for an extended period of time.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

The position described above... For full info follow application link.

 

Insight is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law

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Job Posting: 3097172

Posted On: Oct 19, 2021

Updated On: Oct 24, 2021