Senior Client Services Analyst

at Jack Henry & Associates in Monett, Missouri, United States

Job Description

Senior Client Services Analyst

General information

JobID: 9824

Position Level: Individual Contributor

Team: Implementation & Support

Position Type: Regular

Working Time: Full-Time

Locations: Monett, Missouri, Omaha, Nebraska, Remote, Remote, Springfield, Missouri

Travel Requirements: 0%

Description & Requirements

At Jack Henry & Associates, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

Senior Client Services Analyst will join The Financial Performance Solutions (FPS) group that consists of 16 dedicated financial professionals. Our unit within the ProfitStars brand delivers software solutions and consulting to banks and credit unions focused on the areas of:

+ Asset / Liability Management, Budgeting and Financial Reporting

+ Customer, organizational and product profitability

+ Current Expected Credit Loss (CECL) compliance.

The ideal candidate has an in-depth understanding of finances in banking, is comfortable with servers and technical operations sites; they are a self-starter and are able to work independently.

This position will be filled to work at the following Jack Henry office locations: Monett, MO, Springfield, MO, Omaha, NE, or Remotely within the U.S.

Expected salary range: $60,000 – $80,000.

If you are interested in this position, please apply on or before November 9, 2021.

What you’ll be responsible for:

+ Provides telephone consultation and support services to CXO level customers. Consults customers in analyzing and interpreting data to increase accuracy of results, make informed decisions and determine optimal risk levels.

+ Provides customer consultation on complex banking concepts.

+ Completes projects, including but not limited to, risk analysis, financial model validations and core deposit studies.

+ Assists customers in interpretation of financial models.

+ Communicates customer feedback and requests for additional functionality to product development.

+ May provide additional product/service-specific support in the following areas:

+ Assists in product development by testing new software releases. Documents all phases of system operations.

+ Conducts customer or internal training sessions, delivers Board or ALCO presentations, writes white papers and/or speaks at industry trade events.

+ Coordinates and provides monthly/quarterly updates to all service bureau and monthly administrative customers.

+ May perform other job duties as assigned.

What you’ll need to have:

+ Must have a minimum of 6 years of experience in financial institution asset liability management, analysis, accounting, or audit.

What would be nice for you to have:

+ Bachelor’s degree in Accounting, Finance, or Business Administration.

If you got this far, we hope you’re feeling excited about this opportunity. Even if you don’t feel you meet every single requirement on this posting, we still encourage you to apply. We’re eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, “Do the right thing, do whatever it takes, and have fun.” We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business-and our society-stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.


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Job Posting: JC195233939

Posted On: Oct 17, 2021

Updated On: Nov 12, 2021