at Greenway Equipment, Inc in Monette, Arkansas, United States
A Greenway Service Manager manages service operations within the dealership to maximize return on investment through; optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, providing a safe work environment, exercising disciplined expense control, attracting and retaining outstanding talent, and effectively engaging department personnel.
+ Follow and maintains effective Service Department processes to ensure internal and external customer satisfaction.
+ Follow annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives.
+ Follows and executes the Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.
+ Takes the lead in sharing best practices and implementing common processes throughout the Service Department.
+ Assist in customer clinics, field days and related, promotional events.
+ Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit.
+ Develops and retains key talent by maintaining a current Internal Depth Chart, Recruiting and Hiring Plans, and individual development plans put forth by VP of Service Operations.
+ Leading to obtain and sustain a great work environment for employees meeting the company objectives.
+ Maintains all department tools, equipment, and vehicles in good working order.
+ Responsible for maintaining company building, grounds
+ Responsible for promoting communication among all employees and departments.
+ Minimum of 3 years’ experience in Service Department operations.
+ Ability to use standard desktop load applications such as Microsoft Office and internet functions.
+ Ability to speak effectively one-on-one and within a group.
+ Basic understanding of financial principles relative to Service Department operations.
+ High School Diploma or GED equivalent.
+ Familiar with John Deere and competitive products.
+ Ability to analyze and interpret internal reports.
External Company Name: Greenway Equipment
Street: 301 West DrewTo view full details and how to apply, please login or create a Job Seeker account