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Service Manager

at Greenway Equipment, Inc in Monette, Arkansas, United States

Job Description

A Greenway Service Manager manages service operations within the dealership to maximize return on investment through; optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, providing a safe work environment, exercising disciplined expense control, attracting and retaining outstanding talent, and effectively engaging department personnel.

+ Follow and maintains effective Service Department processes to ensure internal and external customer satisfaction.

+ Follow annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives.

+ Follows and executes the Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.

+ Takes the lead in sharing best practices and implementing common processes throughout the Service Department.

+ Assist in customer clinics, field days and related, promotional events.

+ Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit.

+ Develops and retains key talent by maintaining a current Internal Depth Chart, Recruiting and Hiring Plans, and individual development plans put forth by VP of Service Operations.

+ Leading to obtain and sustain a great work environment for employees meeting the company objectives.

+ Maintains all department tools, equipment, and vehicles in good working order.

+ Responsible for maintaining company building, grounds

+ Responsible for promoting communication among all employees and departments.

+ Minimum of 3 years’ experience in Service Department operations.

+ Ability to use standard desktop load applications such as Microsoft Office and internet functions.

+ Ability to speak effectively one-on-one and within a group.

+ Basic understanding of financial principles relative to Service Department operations.

+ High School Diploma or GED equivalent.

+ Familiar with John Deere and competitive products.

+ Ability to analyze and interpret internal reports.

ID: 2021-1305

External Company Name: Greenway Equipment

Street: 301 West Drew

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Job Posting: JC195027093

Posted On: Oct 16, 2021

Updated On: Dec 05, 2021